Video verification is failed - Amazon account is under the Section 3
Dear Amazon Seller Support Team,
I am reaching out regarding the deactivation of my Amazon Seller Central account due to a name discrepancy between my original documents and the information on my account.
The name on my electricity bill and Amazon Seller Central was misspelled as "Ikhlaq" instead of the correct name "Akhlaq" as it appears on my official ID documents. I initially submitted documents with the incorrect name, which led to the deactivation of my account and the rejection of the video verification.
To resolve this, I have now updated my Seller Central account with the correct name and provided the electricity bill reflecting this change. However, I would like to know if it is possible to arrange another video verification call to complete the process.
In Amazon's previous response, it was stated that my account does not meet IPV requirements and cannot be reinstated, with no further actions suggested. Given that I have now provided the correct documents, I kindly request a re-evaluation of my account and the possibility of a new video verification call.
I would appreciate any guidance you can provide to help resolve this issue. Thank you for your time and assistance.
Video verification is failed - Amazon account is under the Section 3
Dear Amazon Seller Support Team,
I am reaching out regarding the deactivation of my Amazon Seller Central account due to a name discrepancy between my original documents and the information on my account.
The name on my electricity bill and Amazon Seller Central was misspelled as "Ikhlaq" instead of the correct name "Akhlaq" as it appears on my official ID documents. I initially submitted documents with the incorrect name, which led to the deactivation of my account and the rejection of the video verification.
To resolve this, I have now updated my Seller Central account with the correct name and provided the electricity bill reflecting this change. However, I would like to know if it is possible to arrange another video verification call to complete the process.
In Amazon's previous response, it was stated that my account does not meet IPV requirements and cannot be reinstated, with no further actions suggested. Given that I have now provided the correct documents, I kindly request a re-evaluation of my account and the possibility of a new video verification call.
I would appreciate any guidance you can provide to help resolve this issue. Thank you for your time and assistance.
2 replies
Seller_LImVvUWeyiCfQ
I think your days on Amazon have come to an end. I don't recall ever seeing a post where someone was granted a second video verification after failing the first, and according to a post by Emet_Amazon, these decisions are typically final ones.
It also seems from reading hundreds of posts like yours that if you have incorrect information in your account and then try to update it, you've lost your one and only chance to pass verification.
Seller_rI7BZIczK8iAC
I totally agree with @Seller_LImVvUWeyiCfQ and have further comment:
You changed your "Legal Entity" in your seller account. That is equal to transfer an account because the Artificial Intelligence considers that as a new owner. Since this is not allowed your account has been deactivated and according to their answer there is no hope of reintatement:
Don't try to create another account in another name. That one would also be suspended immediately.
Unfortunately on Amazon you have ONE chance in a lifetime. Try on othre platforms.
