GTIN Exemption not working
I've been trying to list my first product and can't move forward because it keeps telling me to apply for GTIN exemption. I'm listing a product that I made and that does not have a UPC/GTIN. I've already applied for exemption and have been approved... several times at this point because I keep trying to do this. It's been 30 minutes, 48 hours, and then some. Still telling me I need to enter a GTIN or apply for exemption. I made sure it's in the right category, still nothing. I've tried contacting Amazon's support three times and no one listens to what my issue is and they keep closing my case without helping me. Someone, please, before I lose my mind... help!
GTIN Exemption not working
I've been trying to list my first product and can't move forward because it keeps telling me to apply for GTIN exemption. I'm listing a product that I made and that does not have a UPC/GTIN. I've already applied for exemption and have been approved... several times at this point because I keep trying to do this. It's been 30 minutes, 48 hours, and then some. Still telling me I need to enter a GTIN or apply for exemption. I made sure it's in the right category, still nothing. I've tried contacting Amazon's support three times and no one listens to what my issue is and they keep closing my case without helping me. Someone, please, before I lose my mind... help!
26 replies
Seller_KEMo4rUn1KJH1
I am having the exact same problem for the last week, cant seem to find a solution anywhere.
Glenn_Amazon
Greetings @Seller_59Dq2s0Fytm1z,
Thank you for reaching out with your difficulties with your GTIN exemption not working as expected. I'd like to review your case and see what options exist for your products. Can you please provide your most recent case with Seller Support on this issue for my review? Thank you for your understanding.
-Glenn
Seller_KEMo4rUn1KJH1
@Seller_59Dq2s0Fytm1zplease let me know if you get this issues resolved, I am talking to Seller Support, but they are telling me to do the exact process i already did. If i get it resolved I will reply in this conversation.
Seller_dumHhs14B6SY6
Same exact issue with my book listing. Support has run me in circles for almost a month. Looking for help here is the last step before I give up.
If they finally manage to help you, please share how this issue was resolved.
