I cannot locate my returned product
Hello dear friends, I had sold a product, the customer filed a return and got refunded, but now I cannot find whereabout my products, neither the customer is replying back to me with the shipment detail if it is shipped anyways, I doubt it, or despite the number of times I contacted amazon sellers support divisions nobody knows where my product is?
I really do not know what to do next, my product is expensive one :(
I cannot locate my returned product
Hello dear friends, I had sold a product, the customer filed a return and got refunded, but now I cannot find whereabout my products, neither the customer is replying back to me with the shipment detail if it is shipped anyways, I doubt it, or despite the number of times I contacted amazon sellers support divisions nobody knows where my product is?
I really do not know what to do next, my product is expensive one :(
9 replies
Seller_CW0P5hgbsiqWX
Leave it alone. Amazon is now blocking buyers returns from who been identified as abusing the return system. Do Nothing. If the buyer contacts you asking for a refund personally, simply say no, and tell them Amazon requires an Authorized Return for a refund. They will complaim, but send the same message over, and over, and over.
Tatiana_Amazon
Hi @Seller_0QBumqw9TbATe,
Can you tell me if you have an international or domestic return address? In most cases when sellers report a buyer being refunded, but there seems to be no return shipment tracking it usually due to a lack of domestic return address.
If a seller's return address is located outside of the United States, they are automatically in returnless refunds. You can learn more about returns for international sales here.
However, if you do have a domestic return address located here in the US, go ahead and share your order ID with me and I'll take a closer look.
Tatiana
