Why are my only orders pending orders?
Seems strange that my only orders are pending orders. When I buy from amazon, I pay quickly so I can receive the item quickly. While there may be some people whose payment method may take time to confirm, I find it difficult to believe that every single person who orders has a payment confirmation problem.
Why are my only orders pending orders?
Seems strange that my only orders are pending orders. When I buy from amazon, I pay quickly so I can receive the item quickly. While there may be some people whose payment method may take time to confirm, I find it difficult to believe that every single person who orders has a payment confirmation problem.
5 replies
Seller_nRFmxiQg4EGrw
If these are FBA, they will remain pending until Amazon ships them. Despite what the message says, it doesn't mean there is a problem with the customer's payment, although that can also be the issue.
Jameson_Amazon
Hi @Seller_hY40tLwm8O9jf,
Thank you for reaching out on the Seller Forums! Happy to see that @Seller_nRFmxiQg4EGrw jumped in here with some helpful insights.
Please note that these are some of the most common reasons for orders being in Pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
- For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
- For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.
If you notice that any of these orders are pending for more than 21 days, please reach back out to me in this thread so I can assist further!
If you have any additional questions, please don't hesitate reaching out.
All the best,
Jameson
