Listing Removed Help
@Glenn_Amazon @Manny_Amazon @Connor_Amazon
My ASIN B07NTWSMJR has been flagged for antifungal claims. However I have never made any type of antifungal claim and the case responses im getting are from robots it seems. I have attached actual photos of the product and the label file.
A digital mockup image that was uploaded to the listing and then subsequently removed is what cause this trigger. That image is not the actual image just a digital mockup and even in that there is no antifungal claim.
I have always had long conversations and chats regarding my products and they have never violated any type of antifungal amazon policy. I need help on this ASAP this puts my entire business at risk.
I have tried with amazon seller support over the past few days and on this forum but no one has helped me yet.
Listing Removed Help
@Glenn_Amazon @Manny_Amazon @Connor_Amazon
My ASIN B07NTWSMJR has been flagged for antifungal claims. However I have never made any type of antifungal claim and the case responses im getting are from robots it seems. I have attached actual photos of the product and the label file.
A digital mockup image that was uploaded to the listing and then subsequently removed is what cause this trigger. That image is not the actual image just a digital mockup and even in that there is no antifungal claim.
I have always had long conversations and chats regarding my products and they have never violated any type of antifungal amazon policy. I need help on this ASAP this puts my entire business at risk.
I have tried with amazon seller support over the past few days and on this forum but no one has helped me yet.
10 replies
Seller_0Z7YsZjqwHcDY
@Glenn_Amazon @Manny_Amazon @Connor_AmazonIs there anyone that i can talk to i have been running in circles now for a week i really do need this issue resolved. Please I am begging. The seller support team is just keep giving me generic template responses.
Manny_Amazon
Hello @Seller_0Z7YsZjqwHcDY,
Thanks for posting here. I've reviewed the details of this request and see that case 17423553441 is currently open with the team who is actively looking into the issue and is providing updates.
Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
