Hello Fellow Sellers,

I am facing a frustrating situation with a SAFE-T claim and would like your advice and support.

Incident Summary:

I shipped a women's brown faux leather jacket priced at ₹1890 to a buyer.

The returned item was a look-alike jacket: damaged, torn, old, and completely unusable.

I raised a SAFE-T claim, provided evidence, and requested a full refund for the product's loss.

Outcome:

Amazon reimbursed only ₹293.10, far below my actual cost of ₹1050. My appeal for additional reimbursement was denied, with the standard message that the decision aligns with SAFE-T policies.

My Concerns:

The fraudulent return violates Amazon’s policies, yet the SAFE-T claim process fails to protect sellers from such losses.

The reimbursement offered is inadequate to cover even my base costs, let alone the product’s value.

Questions for the Community:

Have you faced similar issues with fraudulent returns and SAFE-T claims?

What steps or evidence helped you get a fair resolution?

How can sellers ensure better protection against such fraudulent activities?

I’ve submitted another appeal but would greatly appreciate any advice or experiences that might help resolve this matter.

Best regards,

Dikhawati Hub