Hi, I need help about a review policy violation warning. Over the last 10 days I have tried to get this solved but I am unable to solve the issue as the replies I get from Amazon are always the same.

It seems that they think I have obtained reviews in a fraudulent way (which is not true), I have not used any third party and all the reviews I have within my product listing are verified reviews from customers who bought my products.

They are asking me to provide:

To remove the warning and restore your listings, please send us the following:

– A detailed description of all methods that you used to post or obtain customer reviews that are prohibited by the Amazon Customer Reviews policy.

– Contact information such as name, email address, and website, of any third parties that you engaged to obtain prohibited reviews or manipulate reviews.

– Identifying information for any customer accounts that you or a third party used to post prohibited reviews.

– List of any prohibited reviews that you obtained. Please provide 1 active review IDs or review links of those reviews. Review ID example: RVBTR9XXXXMM. Review link example: https://www.amazon.co.uk/gp/customer-reviews/RVBTR9XXXXMM

– Documentation such as emails or receipts from any such third party confirming that you used their service.

– A detailed plan that explains how you will prevent customer reviews manipulation in the future.

The issue is that since I have not used any third party I am unable to provide any of this information. I have also asked clarity on what review triggered the alert but nothing, no response to this beside the list of actions mentioned above in order to remove the warning.

Can someone please help with this?

Thanks