Hundreds of cancelled orders
Hi, it seems that we have competitors going through the products we sell and trying to clear out our stock by ordering and then cancelling hundreds of orders. Can anyone please help us with this? It is causing most of our products to go oos any help would be appreciated. also i just noticed our auto cancellation window was set to 2 hours and we just changed it back to half hour maybe that will help? not sure how such an issue can be fixed.
Hundreds of cancelled orders
Hi, it seems that we have competitors going through the products we sell and trying to clear out our stock by ordering and then cancelling hundreds of orders. Can anyone please help us with this? It is causing most of our products to go oos any help would be appreciated. also i just noticed our auto cancellation window was set to 2 hours and we just changed it back to half hour maybe that will help? not sure how such an issue can be fixed.
23 replies
Seller_jOl2NclDJuRN3
We have the same problem on different asins, i dont know about this being competitors or actual issues with the platform
Seller_VwWeh9Gmv4vXA
Try to set the maximum orders per customer.
Seller_oEw5wUNHgJxxP
Taking your statement at face value, this is CLEARLY eCommerce Terrorism.
Open a case with Seller support (yes I know it is a waste of time) then post that case number here and tag the Amazonians that are on this forum.
Sorry for your pain. Godspeed.
KJ_Amazon
Hello @Seller_yICm1dJwUEtef. Thanks for raising that issue here in the forums.
The best first step for you (if you haven't already done so) is to report the issue using the Seller Help / Report Abuse form.
There is a section to report that issue so that our partner team can review the activity: Another seller account is attempting to harm my business > Placing orders on your products for the purpose of holding your inventory.
Seller University: How to report abuse in the Amazon store
KJ_Amazon
Seller_gOEI26HVe3ja4
Add a maximum order quantity in the meantime and then report the abuse.
