Your Account Health Rating questions answered
Your Account Health Rating (AHR) helps you monitor your account health based on your adherence to our selling policies. The color-coded score, ranging from 0 to 1,000 lets you know if your selling account in a particular store is at risk of deactivation.
In this article, we address some common misconceptions about the AHR:
1. I need an AHR of 1,000 to ensure that my account is safe from deactivation.
No. While the AHR ranges from 1-1000, any AHR above 200 is considered healthy.
There are four severity levels for policy violations: critical, high, medium, and low. You can maintain a healthy account if you have non-critical policy violations, provided you address them quickly.
However, regardless of your AHR score, we may deactivate your account immediately if we suspect fraudulent, deceptive, illegal, or otherwise harmful activity.
2. If I delete a listing that has a policy violation, my AHR will improve.
No. Your AHR will only improve if you successfully address the policy violations on your Account Health page, including any violations on deleted listings. Even if you delete a listing, you’ll still be able to address the violation via Policy Compliance.
3. If my order numbers drop, my AHR can fall below 200.
No. If your fulfilled order count over the last 180 days decreases, your AHR may decrease, but it won’t decrease below 200 unless you have policy violations. Maintaining policy compliance, and quickly addressing any violations are the most important factors in keeping your account healthy.
For more information on how the AHR works, go to Account Health Rating program policy.
Your Account Health Rating questions answered
Your Account Health Rating (AHR) helps you monitor your account health based on your adherence to our selling policies. The color-coded score, ranging from 0 to 1,000 lets you know if your selling account in a particular store is at risk of deactivation.
In this article, we address some common misconceptions about the AHR:
1. I need an AHR of 1,000 to ensure that my account is safe from deactivation.
No. While the AHR ranges from 1-1000, any AHR above 200 is considered healthy.
There are four severity levels for policy violations: critical, high, medium, and low. You can maintain a healthy account if you have non-critical policy violations, provided you address them quickly.
However, regardless of your AHR score, we may deactivate your account immediately if we suspect fraudulent, deceptive, illegal, or otherwise harmful activity.
2. If I delete a listing that has a policy violation, my AHR will improve.
No. Your AHR will only improve if you successfully address the policy violations on your Account Health page, including any violations on deleted listings. Even if you delete a listing, you’ll still be able to address the violation via Policy Compliance.
3. If my order numbers drop, my AHR can fall below 200.
No. If your fulfilled order count over the last 180 days decreases, your AHR may decrease, but it won’t decrease below 200 unless you have policy violations. Maintaining policy compliance, and quickly addressing any violations are the most important factors in keeping your account healthy.
For more information on how the AHR works, go to Account Health Rating program policy.
13 replies
Seller_w0J9SGYbD4S8B
I am receiving policy violations for items that were deleted years ago. How can I address them?
When received, I do respond with the message that they are no longer part of our store.
Seller_ZRl2jImJfnYfJ
Can you explain why Amazon does not accept unpaid invoices as valid proof of purchase? In most B2B transactions, invoices are issued with payment terms and serve as the basis for payment — not confirmation that payment has already been made. It's unusual for companies to issue invoices with a zero balance unless they’re specifically marked as paid. Since the invoice represents a formal record of the transaction and the intent to pay under agreed-upon terms, it seems reasonable that it should qualify as legitimate proof of purchase. Could Amazon reconsider this policy or provide guidance on how to document such transactions more effectively?
Even Merriam-Webster defines an invoice as a commercial record of a sale, not a confirmation of payment. An invoice documents the transaction and terms — not the settlement of payment.
Invoice:
“A detailed statement showing goods sold or services provided, their prices, and terms of the sale. It is sent to the buyer as a demand for payment.”
— Black's Law Dictionary, 11th Edition
Seller_2nHKMJRUHkO90
Why do bots reject in 1 second? Obviously they cant read everything that fast
