my pick up not done yet

Our order is not getting picked up at the time of pickup or when I told the logistics team they have denied that your order will not be picked up. And they said we put the wrong product in the order, then I asked them how you have the right to open and view our order, they replied yes, we do the same thing, we check and send to the customers. When I asked him again to pick up the order for today, he refused and the call got disconnected. Because of this my orders are not being delivered.