We know how important it is to have your products picked up, and on time. We care about our customers' experience as much as you do. When situations arise, please follow these steps to get help:

1. Log into Seller Central
2. Go to Help > Contact Seller Support
3. Select "Shipping and Delivery"
4. Choose "Easy Ship Related Issues"

🧩 Important Information to Include:

• Order ID(s)
• Scheduled pickup date
• Issue details (missed pickup, late pickup, etc.)
• Any communication with the delivery partner
• Photos of packed items (if relevant)

💡 Quick Tips:

• File the complaint within 24 hours of the scheduled pickup
• Keep all related documentation handy
• Take screenshots of your pickup schedule
• Note down any reference numbers provided

🔔 Don't forget to mark your complaint as "Urgent" if:

• It's a Prime order
• Multiple attempts were missed
• Customer delivery date is at risk

Remember to remain professional and provide clear, specific details about the issue to help resolve it faster.

Tell us about your experience with Easy Ship in the comments below 👇🏼

What information you would say was "key" for the Support team to resolve the issue?

- Sunnie