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Seller_yEbYu5J19Q27H

Proof of address and bank statement

Hello,

Currently, I have identification verification on my account and it asks me for a bank statement for proof of address. I share this with you, but you do not accept it. So I'm asking why you don't accept it? Your policy states that you accept the bank statement from Payooner, but you do not accept the Payooner bank statement I sent you and you do not say why you do not accept it. I contacted Payooner and they asked me to meet with you and asked why you did not accept this bank statement and said they could assist me as needed. And my question to you is, why don't you accept my bank statement? Where is the mistake? I send an e-mail to your UK verification center, but they do not respond to me. I request your support in this matter.

Best regards.

119 views
16 replies
Account Setup
Tags:Address, Policy, Registration, Seller Central, Verification
00
Reply
user profile
Seller_yEbYu5J19Q27H

Proof of address and bank statement

Hello,

Currently, I have identification verification on my account and it asks me for a bank statement for proof of address. I share this with you, but you do not accept it. So I'm asking why you don't accept it? Your policy states that you accept the bank statement from Payooner, but you do not accept the Payooner bank statement I sent you and you do not say why you do not accept it. I contacted Payooner and they asked me to meet with you and asked why you did not accept this bank statement and said they could assist me as needed. And my question to you is, why don't you accept my bank statement? Where is the mistake? I send an e-mail to your UK verification center, but they do not respond to me. I request your support in this matter.

Best regards.

Account Setup
Tags:Address, Policy, Registration, Seller Central, Verification
00
119 views
16 replies
Reply
16 replies
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_yEbYu5J19Q27H's post

user profile
Seller_yEbYu5J19Q27H
I share this with you,
View post

You are not talking to Amazon here, this is the seller forum.

user profile
Seller_yEbYu5J19Q27H
it asks me for a bank statement for proof of address
View post

For the address verification, Amazon is not asking a bank statement but an utility bill. Maybe you are confusing something.

Copy and paste here the email they sent you or a screenshot of your "Account Health page". We can maybe give an advice IF you are talking about Amazon USA and not UK. For UK matters go in the UK forum.

40
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

20
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that case 14982487291 has been created and the team is looking into this. Please monitor that case for updates on this matter.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am checking in and letting you know that the team is still actively investigating this matter. I will continue to follow up.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that final guidance has been provided in case 14982487291. Please reference that case and action as requested.

If there are any questions please let me know.

Thanks,

Steve

00
Follow this discussion to be notified about new activity
user profile
Seller_yEbYu5J19Q27H

Proof of address and bank statement

Hello,

Currently, I have identification verification on my account and it asks me for a bank statement for proof of address. I share this with you, but you do not accept it. So I'm asking why you don't accept it? Your policy states that you accept the bank statement from Payooner, but you do not accept the Payooner bank statement I sent you and you do not say why you do not accept it. I contacted Payooner and they asked me to meet with you and asked why you did not accept this bank statement and said they could assist me as needed. And my question to you is, why don't you accept my bank statement? Where is the mistake? I send an e-mail to your UK verification center, but they do not respond to me. I request your support in this matter.

Best regards.

119 views
16 replies
Account Setup
Tags:Address, Policy, Registration, Seller Central, Verification
00
Reply
user profile
Seller_yEbYu5J19Q27H

Proof of address and bank statement

Hello,

Currently, I have identification verification on my account and it asks me for a bank statement for proof of address. I share this with you, but you do not accept it. So I'm asking why you don't accept it? Your policy states that you accept the bank statement from Payooner, but you do not accept the Payooner bank statement I sent you and you do not say why you do not accept it. I contacted Payooner and they asked me to meet with you and asked why you did not accept this bank statement and said they could assist me as needed. And my question to you is, why don't you accept my bank statement? Where is the mistake? I send an e-mail to your UK verification center, but they do not respond to me. I request your support in this matter.

Best regards.

Account Setup
Tags:Address, Policy, Registration, Seller Central, Verification
00
119 views
16 replies
Reply
user profile

Proof of address and bank statement

by Seller_yEbYu5J19Q27H

Hello,

Currently, I have identification verification on my account and it asks me for a bank statement for proof of address. I share this with you, but you do not accept it. So I'm asking why you don't accept it? Your policy states that you accept the bank statement from Payooner, but you do not accept the Payooner bank statement I sent you and you do not say why you do not accept it. I contacted Payooner and they asked me to meet with you and asked why you did not accept this bank statement and said they could assist me as needed. And my question to you is, why don't you accept my bank statement? Where is the mistake? I send an e-mail to your UK verification center, but they do not respond to me. I request your support in this matter.

Best regards.

Account Setup
Tags:Address, Policy, Registration, Seller Central, Verification
00
119 views
16 replies
Reply
16 replies
16 replies
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user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_yEbYu5J19Q27H's post

user profile
Seller_yEbYu5J19Q27H
I share this with you,
View post

You are not talking to Amazon here, this is the seller forum.

user profile
Seller_yEbYu5J19Q27H
it asks me for a bank statement for proof of address
View post

For the address verification, Amazon is not asking a bank statement but an utility bill. Maybe you are confusing something.

Copy and paste here the email they sent you or a screenshot of your "Account Health page". We can maybe give an advice IF you are talking about Amazon USA and not UK. For UK matters go in the UK forum.

40
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

20
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that case 14982487291 has been created and the team is looking into this. Please monitor that case for updates on this matter.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am checking in and letting you know that the team is still actively investigating this matter. I will continue to follow up.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that final guidance has been provided in case 14982487291. Please reference that case and action as requested.

If there are any questions please let me know.

Thanks,

Steve

00
Follow this discussion to be notified about new activity
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_yEbYu5J19Q27H's post

user profile
Seller_yEbYu5J19Q27H
I share this with you,
View post

You are not talking to Amazon here, this is the seller forum.

user profile
Seller_yEbYu5J19Q27H
it asks me for a bank statement for proof of address
View post

For the address verification, Amazon is not asking a bank statement but an utility bill. Maybe you are confusing something.

Copy and paste here the email they sent you or a screenshot of your "Account Health page". We can maybe give an advice IF you are talking about Amazon USA and not UK. For UK matters go in the UK forum.

40
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_yEbYu5J19Q27H's post

user profile
Seller_yEbYu5J19Q27H
I share this with you,
View post

You are not talking to Amazon here, this is the seller forum.

user profile
Seller_yEbYu5J19Q27H
it asks me for a bank statement for proof of address
View post

For the address verification, Amazon is not asking a bank statement but an utility bill. Maybe you are confusing something.

Copy and paste here the email they sent you or a screenshot of your "Account Health page". We can maybe give an advice IF you are talking about Amazon USA and not UK. For UK matters go in the UK forum.

40
Reply
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

20
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will follow up as soon as I have more information.

Thanks,

Steve

20
Reply
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that case 14982487291 has been created and the team is looking into this. Please monitor that case for updates on this matter.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that case 14982487291 has been created and the team is looking into this. Please monitor that case for updates on this matter.

Thanks,

Steve

00
Reply
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am checking in and letting you know that the team is still actively investigating this matter. I will continue to follow up.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am checking in and letting you know that the team is still actively investigating this matter. I will continue to follow up.

Thanks,

Steve

00
Reply
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that final guidance has been provided in case 14982487291. Please reference that case and action as requested.

If there are any questions please let me know.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_yEbYu5J19Q27H's post

Hi @Seller_yEbYu5J19Q27H,

I am following up to let you know that final guidance has been provided in case 14982487291. Please reference that case and action as requested.

If there are any questions please let me know.

Thanks,

Steve

00
Reply
Follow this discussion to be notified about new activity