Amazon STEALS From SELLERS - Per the section F-7.2 in Amazon Services Business Solutions Agreement
That means amazon can steal your product from FBA and tell you, your item got damaged (without any proof) in the amazon warehouse and dispose it.
It happened to me. 19 pc of knife set with wooden box got damaged which they had to disposed it immediately without notify me.
Who knows they decided to take it home and use it or it got damaged. NO PROOF.
Basically amazon decided to put $1600 of item in the trash.
Yes from seller pocket.
And the Funny part, Amazon doesn't have insurance to cover this damages....
From my experience amazon keep adding policy under policy. Anytime amazon should pay something, they added to their policy.
Here is the last email I received from them
Hello from Amazon Selling Partner Support,
We understand that you want to know about Amazon-initiated automated disposal of [ASIN: B08FMTRFLW] .
The unit was liquidated due to the nature of the item or Its condition.
Customer Refund team is unable to process a reimbursement.
Your reimbursement request is declined as it is Not Covered by FBA Policy.
Per the section F-7.2 in Amazon Services Business Solutions Agreement
*"We may dispose of any Unsuitable Unit (and you will be deemed to have consented to our action) (d) immediately if we determine that (i) the Unit creates a safety, health, or liability risk to Amazon, our personnel, or any third party"*
With the combined information from the Amazon Services Business Solutions Agreement and the SOP linked above, we unfortunately do not have any ability to provide an exception to policy on this unit.
**Please do not Re-Open this case as there is no further investigation within the Customer Refund scope.**
FBA lost and damaged inventory reimbursement policy : https://sellercentral.amazon.com/gp/help/200213130?referral=A31MQZ9BC00DX_ANKHTC9Q6GLIA (sign-in required)
Amazon Services Business Solutions Agreement: https://sellercentral.amazon.com/gp/help/G1791?referral=A31MQZ9BC00DX_ANKHTC9Q6GLIA
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon,
Deepak B.
Amazon.com Seller Support
Amazon STEALS From SELLERS - Per the section F-7.2 in Amazon Services Business Solutions Agreement
That means amazon can steal your product from FBA and tell you, your item got damaged (without any proof) in the amazon warehouse and dispose it.
It happened to me. 19 pc of knife set with wooden box got damaged which they had to disposed it immediately without notify me.
Who knows they decided to take it home and use it or it got damaged. NO PROOF.
Basically amazon decided to put $1600 of item in the trash.
Yes from seller pocket.
And the Funny part, Amazon doesn't have insurance to cover this damages....
From my experience amazon keep adding policy under policy. Anytime amazon should pay something, they added to their policy.
Here is the last email I received from them
Hello from Amazon Selling Partner Support,
We understand that you want to know about Amazon-initiated automated disposal of [ASIN: B08FMTRFLW] .
The unit was liquidated due to the nature of the item or Its condition.
Customer Refund team is unable to process a reimbursement.
Your reimbursement request is declined as it is Not Covered by FBA Policy.
Per the section F-7.2 in Amazon Services Business Solutions Agreement
*"We may dispose of any Unsuitable Unit (and you will be deemed to have consented to our action) (d) immediately if we determine that (i) the Unit creates a safety, health, or liability risk to Amazon, our personnel, or any third party"*
With the combined information from the Amazon Services Business Solutions Agreement and the SOP linked above, we unfortunately do not have any ability to provide an exception to policy on this unit.
**Please do not Re-Open this case as there is no further investigation within the Customer Refund scope.**
FBA lost and damaged inventory reimbursement policy : https://sellercentral.amazon.com/gp/help/200213130?referral=A31MQZ9BC00DX_ANKHTC9Q6GLIA (sign-in required)
Amazon Services Business Solutions Agreement: https://sellercentral.amazon.com/gp/help/G1791?referral=A31MQZ9BC00DX_ANKHTC9Q6GLIA
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon,
Deepak B.
Amazon.com Seller Support
8 replies
Seller_OvL8C4BJWiuS9
That is why sellers are supposed to have insurance to cover such things.
Seller_rI7BZIczK8iAC
But you can change this in your settings, isn't it? It seems you checked the box "Dispose" instead of "Return".
Amazon is a self service platform where you, the seller, has to set anything.
