Hello Sellers,

We are the brand owner and sole manufacturer of a product listed on Amazon under our registered brand. Recently, we found that an unauthorized seller has been mapping on our ASIN and selling counterfeit versions of our product.

This has led to: Poor customer reviews (due to counterfeit quality)

Brand reputation damage (customers think it’s our product)

Loss of sales and customer trust

We raised a complaint with the Amazon Brand Support team (Complaint ID already filed), but unfortunately, it was rejected, even though we provided proof of brand ownership and manufacturing rights.

Key Questions for Fellow Sellers:

Has anyone faced a similar issue where counterfeit sellers map to their listings?

What steps worked for you to get such sellers removed?

Is there any escalation route or additional documentation we should submit to strengthen our case?

Our focus is to protect our brand and customers from counterfeit products, and we are seeking advice from experienced sellers on how to deal with such situations effectively.

Thanks in advance for your support and guidance.