AMAZON - Please stop meddling with delivery promise times!
So today I get the following email:
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Dear Lee,
We noticed your orders are prepared for shipping with a Handling Time of 1-day, however your account was set to a longer handling time. In other words, you are performing better than you are letting your customers know! Your performance shows that you are an ideal candidate to have your Default Handling time switched to 1-day. We automatically updated your account to 1-day Default Handling time. No action is required from your side
What does this mean for Customers?
Customers will now see a shorter delivery promise when shopping on Amazon, reflecting an earlier date for when they will receive your products.
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Why on earth do Amazon feel the need to update my handling times? If I can't meet 'your new chosen promise' it is my business at stake when you decide to alert me to performance notification because YOUR customers are not satisfied when orders do not arrive in time of a promise I have no no involvement.
Afterall, it is us that will get the negative feedback and our targets that get affected and us that will have to complete aplan of action and admit OUR FAULT just to try and sell again.
We set it to cover our commitments, we know our business better than Amazon, so please let us run it ourselves. Until Amazon become a shareholder in our company, we would really like to control the very few decisions we can make for ourselves on Amazon.
AMAZON - Please stop meddling with delivery promise times!
So today I get the following email:
-----------
Dear Lee,
We noticed your orders are prepared for shipping with a Handling Time of 1-day, however your account was set to a longer handling time. In other words, you are performing better than you are letting your customers know! Your performance shows that you are an ideal candidate to have your Default Handling time switched to 1-day. We automatically updated your account to 1-day Default Handling time. No action is required from your side
What does this mean for Customers?
Customers will now see a shorter delivery promise when shopping on Amazon, reflecting an earlier date for when they will receive your products.
----------
Why on earth do Amazon feel the need to update my handling times? If I can't meet 'your new chosen promise' it is my business at stake when you decide to alert me to performance notification because YOUR customers are not satisfied when orders do not arrive in time of a promise I have no no involvement.
Afterall, it is us that will get the negative feedback and our targets that get affected and us that will have to complete aplan of action and admit OUR FAULT just to try and sell again.
We set it to cover our commitments, we know our business better than Amazon, so please let us run it ourselves. Until Amazon become a shareholder in our company, we would really like to control the very few decisions we can make for ourselves on Amazon.
10 replies
Seller_ZJhFeE3tNKzfh
Yup - we got exactly the same. Not happy. Though I would note that I couldn't for the life of me actually see any indication that the handling times had indeed been changed.
Seller_ZjZ4slOF0jHpk
I used to get these email (minus the "we automatically updated") all the time. Then they stopped.
As you say, we know our businesses better. And if we are prepared to lose a few sales because Johnny can't get his calendar tomorrow, then so be it. I'd rather under promise and over deliver.
Seller_HwaQlgFnhSuGS
Just had an email from Amazon, about an order we placed with them.
It reads:
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Hello from Amazon.co.uk
We're encountering a delay in shipping your order. The new delivery date is indicated below. We'll send a confirmation when your items ship. We apologise for the inconvenience.
Details
Order XXXX
Placed on September 20, 2023
New estimated delivery date:
September 25, 2023
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I am guessing we cant use the same type of email? Thought not!
Seller_No516SrfKk7pE
I got one of these too - very annoyed. Amazon are a disgrace. What next - they decide that my prices are too high and reduce them by 25% without bothering to inform me?
Seller_RAXEWLxQ2dbmN
Worse than that, they remove items from sale completely if their bots decide they are priced too high.
I have dozens of 1960s books that Amazon are telling me I have to price at below the original RRP (anywhere between 25p and £1.50 with free postage...madness!).
