Amazon partner carrier Lost package and theres noone and no way to contact??
Hello,
How do you guys deal with when the UPS or USPS Amazon partnered service lost package?
5 replies
Seller_OvL8C4BJWiuS9
This was an old post:
To file a claim with UPS, please follow these steps:
1. File a claim with UPS by calling 1-800-711-5914
The UPS personnel at the above phone number are trained to support claims requested by Amazon sellers.
2. When submitting the claim, inform UPS that you are filing a claim for a damaged or lost item for Amazon seller-fulfilled.
If UPS will not move forward with your claim request or the claim was initiated but not paid, follow these steps:
1. Call UPS at 1-800-711-5914 (this phone number is designated for Amazon sellers), and request UPS to help with your claim.
2. If UPS continues to refuse to settle the claim, you can contact Amazon. However, before contacting Amazon, you must obtain the following information from UPS by calling 1-800-711-5914:
UPS tracking information (required)
First and last name, or agent ID, for the UPS employee who refused to initiate the claim (required)
Your contact email, phone number, or both–this will be provided to UPS (required)
Business name and full mailing address to where the claims payment check should be sent (required)
UPS claim number (if available)
Please feel free to refer to this help page for additional information regarding optional coverage for loss or damage.
Seller_r9wMm8LrE5iKj
I got the same instructions from support today (after suggesting that I refund and/or ship another item, with no real recourse if the customer ends up with 2 $500 products). I was surprised that the person at the other end of the line simply took all the info and said they'd get back within 48 hours. I've never had a shipper do anything with an Amazon label except say "you aren't the shipper of record, you're out of luck." I have had Amazon refund in full after an escalation, when the (American) rep said "yeah, that's often a dead end so we're just going to fund" (which Amazon almost never does).
Is Amazon finally doing one thing right? We shall see. Can we also use this number for the baloney after-the-return increases in shipping costs that it's impossible to capture even for customer-fault orders?? I doubt it, since Amazon has that data, but just doesn't use it; I don't really see that being the shipper's fault (although they could be more timely).