Hello fellow sellers,

We want to expose a serious issue with the Amazon SAFE-T claims process that’s now being used to favor fraudsters and hurt genuine sellers like us.

We sell mobile replacement parts, a category heavily exploited by scammers — 6 out of 10 returns are fraudulent. Buyers return used or different products and keep our new ones. Sometimes, we even receive empty boxes, and often courier agents are involved.

Earlier, we survived through SAFE-T claims, but now Amazon has made the system nearly useless:

If you file 100 claims, only 85-90 get approved, no matter how valid they are.

You now get only 60% of the sale value, even if the return is completely wrong.

But here's the worst part — Amazon is delaying refunds to the customer. Since SAFE-T claims can only be filed after the refund is debited, this blocks us from filing the claim.

What’s happening now:

1. We receive a fake/damaged/old item in return.

2. Refund is not debited immediately, so we can’t file a SAFE-T claim.

3. When refund finally debits (often after the 15-day window expires), the claim system shows this error:

> "As per the proactive reimbursement policy, you will receive a reimbursement within 50 days of the refund date..."

4. We wait, no reimbursement is processed, and when we try again, Amazon rejects the claim saying the 15-day window is over.

We have proof for over 100 such fraudulent return cases, and SAFE-T claims rejected unfairly.

Some of our claim IDs:

64848-77597-6635261

49175-14193-7953413

74059-17782-4544313

We've contacted seller support countless times — only copy-paste replies, no real help.

If you're facing the same, let’s raise our voice together. This is not just about one seller — it's about systematic loss being forced on small sellers.