i have serious and distressing issue regarding my product removal of 955 units from my Amazon seller account. Despite my diligent efforts to track these units, they have not been returned to my adress as promised, According to the tracking numbers provided by Amazon, all 955 units were marked as "delivered" to the specified return address. However, I have not received any confirmation of the delivery, I found any evidence of the returned units at the designated return address. i try to contact all carrier they ready know something was wrong and said that i can't claim because only amazon as partner can do so i need to open case ! i do open a case but support response :

Hello from Amazon Selling Partner Support,

This is Miles, and it will be a pleasure to personally assist you today on your request.

We understand that you would like to be reimbursed for the Removal order ID:2308231T5P.

We apologize for the inconvenience that this has caused you. Kindly be assured that we have thoroughly checked and reviewed what happened to make sure that your concerns will be addressed urgently and accordingly.

We have reviewed the tracking for the removal order 2308231T5P. This removal was delivered

While for other tracking Id's we have verify that the package was shipped using Amazon Logistics. While we understand that you are unable to track these shipments yourself, the Amazon Selling Partner Support are able to check the tracking record of the carrier using internal tools. While we are unable to share this due to the tools only available internally, we were able to confirm that the shipment was delivered to the correct address

I understand that this may not be the resolution you were hoping for. Please keep in mind that this has been thoroughly investigated, and we have confirmed that this is the correct resolution to your case. We will not be able to address the decision further.

I am disappointed that the response I received did not reflect an understanding of the seriousness of this situation and the financial impact it has had on my business. The loss of 955 units represents a significant financial setback, and I have trusted Amazon to provide a reliable and secure platform for my business operations.

As a seller on Amazon, I have always strived to maintain a high level of professionalism and cooperation. I believe in the integrity of the platform and its commitment to its sellers. However, the lack of progress in resolving this issue is forcing me to consider more drastic measures, including legal action, to protect my rights and interests.

please can someone help me on how i can resolve this issue you can't imagine my situation now :(

thanks