Identity Verification failed after video call even original documents used
Hello,
We regret to inform you that we were unable to verify your identity and the documents you provided during the video call verification. Your account will be deactivated and you will not be eligible to sell on Amazon.
Thank you,
The Seller Identity Verification team
Sincerely,
Seller Performance Team
Amazon.com
Any Solution?
Identity Verification failed after video call even original documents used
Hello,
We regret to inform you that we were unable to verify your identity and the documents you provided during the video call verification. Your account will be deactivated and you will not be eligible to sell on Amazon.
Thank you,
The Seller Identity Verification team
Sincerely,
Seller Performance Team
Amazon.com
Any Solution?
1 reply
Cooper_Amazon
Good Evening @Wireshirk_Store - Apologize I missed your comment on this thread a few weeks ago. I was hoping to gather some more information from you regarding your seller verification:
- What day and time did you complete your interview?
- Could you by chance provide a screenshot of the completion screen as well? (Make sure to cover any personal identifying information)
I can send in your case for review after I get all that information.
Additionally I have an article posted on the forums --> HERE <-- regarding everything you should know about the in-person verification video process. Please review when you have a chance.
I look forward to speaking with you soon. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. ~ Cooper_Amazon
