Hello,

Your Amazon selling account has failed our verification process. As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

How does this impact my account access and account funds?

-- While you will not be able to use Amazon's selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including to your financial reports.

-- If you have funds in your account, you can request them after any amounts for A-to-z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.

What should I do if I have items stored in an Amazon fulfillment center?

Within 30 days from the time we first informed you that your account failed verification, you need to create a removal order if you have any items stored in any Amazon fulfillment center. To do so, go to your inventory view on Seller Central:

https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html

You can choose to dispose of this inventory or have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.

Why is this happening?

The document that you provided is not acceptable for verification.

Has there been an error?

If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.

We're here to help

Within the next 40 days, you can use the links provided for more information, as needed.

For information on your inventory, including any disposal of inventory, creating a removal order, or related standard removal fees, you can contact us at any time:

https://sellercentral-europe.amazon.com/help/hub/support

For more information on selling requirements, go to "Information required to sell on Amazon":

https://sellercentral-europe.amazon.com/help/hub/reference/G201200780

The Amazon Payments team

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.