Replacement order - FBA
Hi - my customer got a defective item and asked me for a replacement. I obliged and used the template provided by Amazon to contact the customer asking that they confirm they are ok with getting a replacement (see screenshot below).
Now that the customer has consented, i can't figure out how to send a replacement item. I used the option circled below to ask the customer, but how do now actually get the replacement item to them...there doesn't seem to be anything on the order page that would allow me to do that.
Replacement order - FBA
Hi - my customer got a defective item and asked me for a replacement. I obliged and used the template provided by Amazon to contact the customer asking that they confirm they are ok with getting a replacement (see screenshot below).
Now that the customer has consented, i can't figure out how to send a replacement item. I used the option circled below to ask the customer, but how do now actually get the replacement item to them...there doesn't seem to be anything on the order page that would allow me to do that.
5 replies
Seller_aV1Bh32hE0KND
You don't need to do anything; Amazon handles everything when it comes to FBA customer-related issues.
Danika_Amazon
@Seller_hzmGNgf1HNWvVthanks for reaching out.
@Medic has answered your question. Amazon should handle everything within FBA.
If this doesn't work for some reason, please feel free to "@" me here on this thread and I'll be happy to help.
Thanks,
- Danika
