This is my first post. I know mostly everybody are here to vent not really looking for a solution, so here is mine.

I got a chargeback notice in my email inbox this morning so when I get to the office I try to take care of it immediately( I have a brick and mortar store, I like to keep home and work seperate) . However when I logged in there's no information regarding this chargeback in action window on the front page. So the next step is go through performance tab and to view all the chargebacks and to my suprise the status of the chargeback is already pending. The filing date is Aug 30th and the reply by date is Sep 9th. I noticed a previous chargeback right under this one that was determined to be my responsibility also (meaning refunded from my account). This second chargeback has a reply by date on Aug 26th. Bare with me all these, I know it started to sound very complicated but there's a reason for all these details. I called customer support and I was told that the first pending chargeback has a decision that's already sided with the CX. My option now would be SAFE-T claim. I tried and unfortunately the dreaded red letters shows it is not eligible. Then the REP told me perhaps I need to wait till the reply by date passed to try again. So naturally I tried with the second chargeback since Aug 26th has already passed. Unfortunately It is also not eligible. I can hear the REP started to throw her hands up at this point. I was told that perhaps I didn't contest the second chargeback on time that's the reason why it is not eligible to the SAFE-T claim. My husband start to get visiblely upset by this run around answers (He was listerning in the convernsation). He takes care of the brick and mortar store, and selling through amazon was just something I started as a side hustle (of course it became more of half hustle since the pandemic). Chargeback is no stranger to us, since we get them from our in store sales as well. We can provide the receipt with signature at the point of sales and that would normally just be the end of it. My husband was upset because the idea of we have to answer to a chargeback on amazon is absured. As a third party seller, once we shipped the order the tracking number is available in the order details page which means Amazon has access to it. We do not process any payments which means we do not retain or even know the CX's card number, this information Amazon knows as well. Why do we still have to answer to the chargeback. What's the point that we have to input the information that amazon has in the system to begin with. If they don't have any tracking information of course the fault is at the seller and go ahead refund. No brainers! In my case I am willing to jump through all the hoops but it doesn not even give me the chance to input those information to beginning with. I sympathize with the REP on the phone, I know she is just another person sitting in the cubicle facing a computer screen. When the REP told me there is nothing she can do on her end, I held my composure, thanked her and moved on. I opened another case through email and hopefully it could get somewhere, anywhere. Finally I just want to thank you for taking your time read my post. Happy Labor Day!