why are customers still able to return items marked as non-returnable?
team, this is a worrying trend. customers raise a return request for a non-returnable product, i mark the request as complete and deny the return request.
they raise it again and amazon allows them to return the product. what kind of business is this? can someone from amazon shed some light on this?
why are customers still able to return items marked as non-returnable?
team, this is a worrying trend. customers raise a return request for a non-returnable product, i mark the request as complete and deny the return request.
they raise it again and amazon allows them to return the product. what kind of business is this? can someone from amazon shed some light on this?
6 replies
Seller_SQClMpAfOnOWp
Yes I m also facing this type of issues regularly .
Seller_2p9IhmRgIxb39
When Customer complaint like received different product then such issue arise..Please check comments on return order
Seller_sBkHl47ejEZBF
When a customer calls Amazon customer support with an issue—such as damage, a defect, or receiving a different item—the team immediately processes a refund, even if the item is non-returnable. They do not investigate the claim further because they want to demonstrate that they are a customer-friendly platform.
Noor_Amazon_
Hello @Seller_BEZjSVfwp40bW,
Have you reported this to Seller Support? Any case ID that I can check?
Regards,
Noor
