ATS pickup on time but ECom delays the pickup
I’ve packed all of new orders and after some time, ATS boy came and picked their orders and left Ecom orders. They didn’t come even after 8 PM.
I’ll be facing a serious account issue due to their service (order pickup) failure.
ATS pickup on time but ECom delays the pickup
I’ve packed all of new orders and after some time, ATS boy came and picked their orders and left Ecom orders. They didn’t come even after 8 PM.
I’ll be facing a serious account issue due to their service (order pickup) failure.
23 replies
Seller_dEYvkSFSR4eZR
Hi
At my place, all ECom or Delhivery tagged shipments are picked up by ATS only, after that I dont know how they segregate, maybe they pickup from ATS warehouse.
Shipment comes as ATS_Delhivery or ATS_ECom
I have kept shipping settings as only Easy Ship
Seller_QRkPMhkkWk3Im
Please Cancel The Order If Not They Will Be Cancelled By Amazon And You Will Be Charged A Cancellation Fees
Seller_W5x3HFlDnrkaN
ATS is a transport service of AMAZON where is Ecom is transport service of flipkart. So, In this case, please complain with flipkart, there is no role of amazon
Seller_6AnKDQqojsyRK
same problem with me. And only for this reason my Late Dispatch Rate is 3.48% can’t satisfy with there services.
Seller_DNhyhv8YV6WKK
You need to contact the Head Incharge of Ecom of your, it is same with me but I call him for the delays of the orders.
Seller_ynNBQQgHZeWPA
You should reach out to your local ECOM partner for the first time to explain the process coz many are unaware of this process especially in tier ii and tier III cities. So call them, or just the find the office and reach them. Simple!
Seller_3ZtepNy8lgp40
I also faced the same issue. Complained many times to seller support, no action still. Many orders were cancelled because of these and caused loss. Seems Ecom is not dedicated pick up agent of Amazon like ATS
Seller_PdIcxfu90OPmZ
he comes too late for pick up and comes anytime and stays at any place and pickup manually he doesnt come to the location and dele keeps going to me
Seller_ymtj9QRCI0DPY
We are also facing the same problem, even after 3 days pickup is pending with ecom and also it affect our seller performance metrics.
Amazon needs to lookin to this matter.
