Hi there @Seller_TYeFFzQwayxp8,

I do hope this finds you well.

Seller_TYeFFzQwayxp8

have uploaded the water utility bill,

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I understand you are responding to the request for a utility bill submission.

From what I understand, this is a step in the global seller identity verification process. This is required of all sellers after the initial registration period, in which all information you provided during registration is verified for accuracy, as the trust and safety of the Amazon store is important for buyers and sellers alike.

During this process, two documents will need to be provided: an identity document and an address verification document.

An identity document is a government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This ID will also match the information you have under the identity info in Seller Central.

An address verification document will be that utility bill you have mentioned. Piped natural gas, water, electricity, mobile phone, fixed phone line, or an internet bill will need to be submitted. You will also have to ensure the bill (as well as the identity document) meets the following requirements:

• Be valid (not expired, revoked, inactive or closed).
• Be high resolution and unobstructed (clear, readable, visible and in focus).
• Be complete and not cut off from any sides (not angled or cropped).
• Be a scanned image or photo of the original document taken from your mobile device's camera.
• Display the full document (front and back, if applicable).
• Be less than 50MB in size.
• Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
• Be authentic and unaltered.
• Must not be password-protected.
• Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.

Seller_TYeFFzQwayxp8

the translation you provided is not a notarized translation," despite it being translated by a notary office and accompanied by their signature and seal.

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Does the notarized copy include all pages of the bill? Did you also submit the original bill and a front-and-back copy of your government-issued ID?

I urge you to also ensure the scanned copies of all documents are clear, legible, and the full page without anything being cut off.

If you need further assistance or have any update on your account, please do not hesitate to further utilize this thread! The forums community and I are here to support you.

All the best,

Stevie