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Seller_Z2OhFumv7A7RC

I can't add a new product

I can't add a new product to my store. Around step 4 this message appears (after adding UPC).

img

I'm new here.

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Seller_Z2OhFumv7A7RC

I can't add a new product

I can't add a new product to my store. Around step 4 this message appears (after adding UPC).

img

I'm new here.

00
73 views
9 replies
Reply
9 replies
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_Z2OhFumv7A7RC's post

"Around step 4 this message appears (after adding UPC). "

Are you putting in the UPC with any dashes? Also, is the UPC directly from GS1?

Try doing a search on Amazon for that UPC number and see if it was used by a different seller for a different product since that can cause problems.

If it has been used already, do a search on the GS1 site to see who the REAL owner is.

10
user profile
Glenn_Amazon
In reply to: Seller_Z2OhFumv7A7RC's post

Hello there @Seller_Z2OhFumv7A7RC,

I'm sorry you are having this error when listing your product. Are you still having this error? In general I recommend you ensure you are using a compatible browser (Chrome/Firefox) and if you continue to get an error reach out to Seller Support with your information. You can provide your case ID here and I can investigate further. Thank you for your understanding.

-Glenn

00
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user profile
Seller_Z2OhFumv7A7RC

I can't add a new product

I can't add a new product to my store. Around step 4 this message appears (after adding UPC).

img

I'm new here.

73 views
9 replies
00
Reply
user profile
Seller_Z2OhFumv7A7RC

I can't add a new product

I can't add a new product to my store. Around step 4 this message appears (after adding UPC).

img

I'm new here.

00
73 views
9 replies
Reply
user profile

I can't add a new product

by Seller_Z2OhFumv7A7RC

I can't add a new product to my store. Around step 4 this message appears (after adding UPC).

img

I'm new here.

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Seller_kIukTwdhvntAp
In reply to: Seller_Z2OhFumv7A7RC's post

"Around step 4 this message appears (after adding UPC). "

Are you putting in the UPC with any dashes? Also, is the UPC directly from GS1?

Try doing a search on Amazon for that UPC number and see if it was used by a different seller for a different product since that can cause problems.

If it has been used already, do a search on the GS1 site to see who the REAL owner is.

10
user profile
Glenn_Amazon
In reply to: Seller_Z2OhFumv7A7RC's post

Hello there @Seller_Z2OhFumv7A7RC,

I'm sorry you are having this error when listing your product. Are you still having this error? In general I recommend you ensure you are using a compatible browser (Chrome/Firefox) and if you continue to get an error reach out to Seller Support with your information. You can provide your case ID here and I can investigate further. Thank you for your understanding.

-Glenn

00
Follow this discussion to be notified about new activity
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_Z2OhFumv7A7RC's post

"Around step 4 this message appears (after adding UPC). "

Are you putting in the UPC with any dashes? Also, is the UPC directly from GS1?

Try doing a search on Amazon for that UPC number and see if it was used by a different seller for a different product since that can cause problems.

If it has been used already, do a search on the GS1 site to see who the REAL owner is.

10
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_Z2OhFumv7A7RC's post

"Around step 4 this message appears (after adding UPC). "

Are you putting in the UPC with any dashes? Also, is the UPC directly from GS1?

Try doing a search on Amazon for that UPC number and see if it was used by a different seller for a different product since that can cause problems.

If it has been used already, do a search on the GS1 site to see who the REAL owner is.

10
Reply
user profile
Glenn_Amazon
In reply to: Seller_Z2OhFumv7A7RC's post

Hello there @Seller_Z2OhFumv7A7RC,

I'm sorry you are having this error when listing your product. Are you still having this error? In general I recommend you ensure you are using a compatible browser (Chrome/Firefox) and if you continue to get an error reach out to Seller Support with your information. You can provide your case ID here and I can investigate further. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
In reply to: Seller_Z2OhFumv7A7RC's post

Hello there @Seller_Z2OhFumv7A7RC,

I'm sorry you are having this error when listing your product. Are you still having this error? In general I recommend you ensure you are using a compatible browser (Chrome/Firefox) and if you continue to get an error reach out to Seller Support with your information. You can provide your case ID here and I can investigate further. Thank you for your understanding.

-Glenn

00
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