Prolonged Delay in FBA Removal Orders and Escalation Issue
Dear Seller Community,
I’m reaching out to seek advice and assistance regarding a critical issue I'm facing with Amazon. Here's the situation: I have submitted two removal orders over 90 days ago (exactly on 31st Aug), as I am preparing to close my Amazon seller account. Despite Amazon's assurance that removal orders typically process within 90 days, these orders remain in the "Being Picked" status with no progress or resolution.
During this time:
- I’ve incurred additional storage fees, further exacerbating my store's losses.
- Attempts to escalate this issue via the support chat have been met with generic responses, stating that the delays cannot be expedited.
- I was informed that disputing storage fees may be possible only after the units are removed, which adds to the frustration given the extended delays
- My request to speak directly with a manager or supervisor was denied in the chat, and I was told to initiate a callback instead.
Impact on My Business: I’ve already decided to close my Amazon account and cannot afford prolonged delays or additional costs.These storage fees are becoming unsustainable, and I feel that the delay from Amazon’s side is unfairly penalising me.
Request for Assistance:
- Has anyone else faced similar delays with removal orders?
- How did you resolve them?
- Can someone guide me on how to escalate this issue effectively to ensure prompt action?
- Does Amazon compensate for storage fees incurred due to such delays? If so, how can I claim them?
This situation is creating significant stress and financial strain. Any guidance, support, or recommendations from fellow sellers would be greatly appreciated.Thank you for your time and help!
NOTE: I already logged a request with Amazon Support.
Best regards
ETraEx
Prolonged Delay in FBA Removal Orders and Escalation Issue
Dear Seller Community,
I’m reaching out to seek advice and assistance regarding a critical issue I'm facing with Amazon. Here's the situation: I have submitted two removal orders over 90 days ago (exactly on 31st Aug), as I am preparing to close my Amazon seller account. Despite Amazon's assurance that removal orders typically process within 90 days, these orders remain in the "Being Picked" status with no progress or resolution.
During this time:
- I’ve incurred additional storage fees, further exacerbating my store's losses.
- Attempts to escalate this issue via the support chat have been met with generic responses, stating that the delays cannot be expedited.
- I was informed that disputing storage fees may be possible only after the units are removed, which adds to the frustration given the extended delays
- My request to speak directly with a manager or supervisor was denied in the chat, and I was told to initiate a callback instead.
Impact on My Business: I’ve already decided to close my Amazon account and cannot afford prolonged delays or additional costs.These storage fees are becoming unsustainable, and I feel that the delay from Amazon’s side is unfairly penalising me.
Request for Assistance:
- Has anyone else faced similar delays with removal orders?
- How did you resolve them?
- Can someone guide me on how to escalate this issue effectively to ensure prompt action?
- Does Amazon compensate for storage fees incurred due to such delays? If so, how can I claim them?
This situation is creating significant stress and financial strain. Any guidance, support, or recommendations from fellow sellers would be greatly appreciated.Thank you for your time and help!
NOTE: I already logged a request with Amazon Support.
Best regards
ETraEx
10 replies
Dominic_Amazon
Hi @Seller_D2gkxaYlrHRiN,
Dominic from Amazon, here. Yes removal orders can typically take around 90 days however it may take longer due to any number of factors unfortunately. We are in the holiday season which means the FC's are quite busy at this time which can also lengthen the process.
Dominic
Seller_mEV6T4fCqXvwM
We had the storage fee reimbursed for a couple hundred dollars last year, but that was after three months of escalations, five or more cases, and dealing with unlimited support. In the end, they reimbursed us more with the reason of "you've tried very hard, so I'll give you a treat," rather than admitting the real cause of the issue.
Personally, I don't think it's worth the time, depending on the amount you're looking to be reimbursed.
