I need help. form a Mod. please I posted yesterday so this is a duplicate. I had a one off puzzle I picked up, I think this is a mistake. somehow I missed the Initial notification. My account has always been healthy and I sell books and media. help me please. Hello ,

Thank you for completing the video interview verification. After reviewing the information gathered in your video interview, we've decided that your seller account will stay deactivated as per section 3 of the Amazon Services Business Solutions Agreement. To avoid further impact to your account, continue to ship open orders and respond to customer inquiries. Funds won't be transferred to you but will stay in your account while we work with you to address this issue as per our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We believe your account or a related account is engaged in sales of counterfeit inventory. The violation of intellectual property rights, or the engagement in deceptive or illegal activity harms customers and our store. To learn more, refer to section 3 of the “Amazon Services Business Solutions Agreement”:

https://sellercentral.amazon.com/help/hub/reference/external/G1791

How do I reactivate my account?

To demonstrate the authenticity of your account and your inventory, submit the following documentation for the ASIN and brand listed at the end of this email:

-- A valid government-issued photo identity document. The document must include the following information: Full name, date of birth, ID number, expiry date, signature of the bearer (if applicable), country where it was issued or country of citizenship.

-- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.

-- Registered businesses must upload their registration document. The document must state the name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the authority that issued the document, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).

-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.

-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.

-- Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.

ASIN : B000UXSR4S, Quantity : 1 ;

How do I appeal this decision?

If you have other documents or information that you haven't shared yet, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:

https://sellercentral.amazon.com/performance/dashboard

Note: We may not respond to further emails about this issue.

We're here to help

If you believe that your account was deactivated in error, contact us by following the instructions in the top banner of your "Account Health" page.

https://sellercentral.amazon.com/performance/dashboard