📦 Guide to Amazon Easy Ship Weight Measurement and Fee Dispute Resolution 📦
We've seen discussions about this in the Forums, so we put together a helpful guide to help Amazon sellers prevent shipping fee clawbacks and resolve weight mismatch issues.
📦 Proper Measurement Guidelines:
DOs:
- Place packages freely on a flat surface
- Measure dimensions in centimetres (cm)
- Record weight in grams (gm)
- Measure after applying shipping labels
- Use physical measuring scales
- Take photos of product with and without packaging
- Show product inside final packaging (one side open)
DON'Ts:
- Rest products against supports while weighing
- Squeeze packages during measurement
- Measure before complete packaging
- Use virtual/photoshopped measuring scales
💰 Fee Dispute Process:
Timeline: Submit within 45 calendar days of charge
Easy Ship weight dimensions clawback form
Required Documentation:
- Clawback month cycle
- Debit date from Seller Central
- Affected ASINs list
- Monthly audit report
- 8 specific images showing: • Length, breadth, height (with shipping box) • Length, breadth, height (without shipping box) • Weight (with and without shipping box)
🎁 Special Bundle Orders:
- Provide images of bundled units together
- Include measurements with and without shipping box
⚠️ Important Notes:
- For excessive weight/dimension while scheduling the orders: Contact Seller Support within 30 days
- Incomplete documentation may result in claim rejection
- Amazon verifies all details before processing refunds
- Special requirements apply for multi-unit orders
Remember: Accurate measurements and proper documentation are key to successful fee dispute resolution!
For more information about this topic, please visit the help pages below:
Amazon Easy Ship incorrect weight and dimensions policy
Easy Ship - Incorrect weight and dimensions audit
Image reference for Easy Ship weight mismatch shipping fee clawback issues
📝 Comment down below if you would like to see additional information on this topic. 📝
Best wishes,
Roberto_Amazon
📦 Guide to Amazon Easy Ship Weight Measurement and Fee Dispute Resolution 📦
We've seen discussions about this in the Forums, so we put together a helpful guide to help Amazon sellers prevent shipping fee clawbacks and resolve weight mismatch issues.
📦 Proper Measurement Guidelines:
DOs:
- Place packages freely on a flat surface
- Measure dimensions in centimetres (cm)
- Record weight in grams (gm)
- Measure after applying shipping labels
- Use physical measuring scales
- Take photos of product with and without packaging
- Show product inside final packaging (one side open)
DON'Ts:
- Rest products against supports while weighing
- Squeeze packages during measurement
- Measure before complete packaging
- Use virtual/photoshopped measuring scales
💰 Fee Dispute Process:
Timeline: Submit within 45 calendar days of charge
Easy Ship weight dimensions clawback form
Required Documentation:
- Clawback month cycle
- Debit date from Seller Central
- Affected ASINs list
- Monthly audit report
- 8 specific images showing: • Length, breadth, height (with shipping box) • Length, breadth, height (without shipping box) • Weight (with and without shipping box)
🎁 Special Bundle Orders:
- Provide images of bundled units together
- Include measurements with and without shipping box
⚠️ Important Notes:
- For excessive weight/dimension while scheduling the orders: Contact Seller Support within 30 days
- Incomplete documentation may result in claim rejection
- Amazon verifies all details before processing refunds
- Special requirements apply for multi-unit orders
Remember: Accurate measurements and proper documentation are key to successful fee dispute resolution!
For more information about this topic, please visit the help pages below:
Amazon Easy Ship incorrect weight and dimensions policy
Easy Ship - Incorrect weight and dimensions audit
Image reference for Easy Ship weight mismatch shipping fee clawback issues
📝 Comment down below if you would like to see additional information on this topic. 📝
Best wishes,
Roberto_Amazon
5 replies
Seller_tiduKU5LOWXRI
The guidelines laid out here are all understood and clear.
However, your easy ship team is not following the guidelines for the correction of weights and clawbacks.
They do not respond to 90% of form submissions (within the promised 15days) and when we escalate via seller support, they claim that it was rejected with obtuse reasons that something is not matching the images, without telling us clearly what exactly is not matching.
We have noticed that they refuse to make corrections to the recommended weights and are allowed to bully the seller support to get the case closed and not bring up such cases.
As a final measure, we have had to write an email to Amit (CEO) and then the escalation department gets involved. Once the escalation department is involved then only the Easy ship team will correct the weight recommendations based on same images that we had submitted earlier on the form.
So, please educate and run some checks and balances on your internal team which is supposed to handle this, as it is your team that is not following guidelines.
