Amazon allowed less than 24 hours to despatch
I got a book order through yesterday 3rd June at 6pm, and noticed tonight that Amazon had mandated despatch by 4th June! So I had to buy postage from them, which is not my preferred option. I don't offer 24 hour delivery.
They had been doing this a while ago, but then it had returned to reasonable. In contrast, they inform the customer of 14 days delivery time, when in fact I'd be happy with much less than that!
As a private seller I don't seem to have any options to alter either of these settings. Do others have this problem?
Amazon allowed less than 24 hours to despatch
I got a book order through yesterday 3rd June at 6pm, and noticed tonight that Amazon had mandated despatch by 4th June! So I had to buy postage from them, which is not my preferred option. I don't offer 24 hour delivery.
They had been doing this a while ago, but then it had returned to reasonable. In contrast, they inform the customer of 14 days delivery time, when in fact I'd be happy with much less than that!
As a private seller I don't seem to have any options to alter either of these settings. Do others have this problem?
8 replies
Seller_ZQyopdiwkUHOZ
Do private sellers not have the option to set an account handling time?
If you can't set it account wide, I'd expect you can still set it by editing from the inventory manager and going to the offer screen.
Seller_OM4BK6pjqIuuR
yes! this has just happened to me, received order today. My settings are 2 days handling and 3-5 transit. I printed label and marked dispatch as Monday, Amazon marked it as late dispatched! Then i noticed they promised buyer it would arrive in 2 working days! I checked all my settings and everything is set to 2 days handling and 3-5 transit. So 5-7 days for customer to receive items... Amazon is selling to customers (fbm) as 2 days to deliver! :(
Seller_6awJL0SOReDyy
Hi.
Something odd has been going on since February, just with individual sellers as far as I know. At that time, 'Express Delivery - UK (Exp UK Domestic)' became a default setting when listing new products (I sell books). The setting was pre-chosen for all new products and could not be turned off.
I realised that I had to manually choose 'Standard' and I began to do that, but occasionally, I still got orders for 'Express' because it was switched on, even though it was not my preference. Those orders say 'Expedited Shipping' in the email notifications.
The Express setting was turned on and greyed out, even though my shipping settings were set to Standard which means 'Delivery in 3 - 12 days' and Express showed as 'Express Delivery - UK: Delivery in 24 hours No'. These setting are set by choosing 'Shipping Settings', by clicking on the small cog-wheel icon on the right-hand top of the interface, at least on a desktop.
I had such an order just two days ago, but looking at my listings now, I can see that they seem to have defaulted back to 'Standard' I think I now have to go though many listings just to check if any remain available for 'Express'.
All in all, I have to say that I probably got some orders via 'Express' that I might not have gotten otherwise. I was disgruntled that I was forced to fulfil Express orders, but it was working in my advantage! I buy my postage through Amazon, which was another choice that I felt I was forced into, but that has also worked out quite well for me in fact! I have now learned that customers for high value books often like to pay a little extra to get them quickly.
There is an expensive, 'Guaranteed by 1pm Next Day' option for Royal Mail, and I may set some of my higher value books to that option for customers. My experience suggest it might work out well for me.
Best wishes
Alan
Winston_Amazon
Hello @Seller_TA4N8tPN5wjCJ,
Thank you for the thread.
Regarding the dispatch time, have you set the time on an asin level perhaps?
Seller_TA4N8tPN5wjCJ
just happened again. book ordered monday night, i didn't despatch yesterday, so got a late warning. less than 24 hours allowed to post, yet 18 days for delivery...
