Need OPT for verification But CAN'T GET OTP CODES
Hello, I cant otp codes, and can not verify my account . What's going on, ı don't understand, what happening? no answer, no reply. Has anyone encountered the same situation?
Need OPT for verification But CAN'T GET OTP CODES
Hello, I cant otp codes, and can not verify my account . What's going on, ı don't understand, what happening? no answer, no reply. Has anyone encountered the same situation?
5 replies
Seller_56BBlT5Cr1oCH
We had a similar issue a few days ago - the window to choose an OTP method (text, call, etc) displays, but a "Please Try Again In A Minute" error code flashes instead of a code being sent.
I wish I had a more immediate solution, but while the Seller Support case was going through the lower echelons of robot responses, the issue resolved itself within 24 hours. OTP codes and the 2-step interface work again.
I hope you have a similar (if not faster!) turnaround on the problem.
Seller_P1rvTQ0wFGEM3
I do have the same problem and my case with Support team still is open. They are offering to connect authentication app but I can't do it without OTP. And OTP still doesn't send/receive sms/calls.
Emet_Amazon
Hello @Sports_Factory_TB,
Thank you for your post regarding the one-time password(OTP) and account verification.
Hello, I cant otp codes, and can not verify my account . What's going on, ı don't understand, what happening? no answer, no reply. Has anyone encountered the same situation?
Due to my limited visibility into your account, can you offer some clarification on your situation?
As you’ve mentioned not getting any answers or replies to not getting your OTP. You also advised that this was causing issues with your verification. Was this regarding the INFORM Consumer Act requirements?
If so, you may have run into a situation where we cannot verify the number provided. The first suggestion I have is to review the account information section in your seller central account. This will show if there are any INFORM requirements.
Typically, situations like this will be accompanied with warnings or red banners in each of the required sections. As you were referencing the phone, I would further review the business address and phone numbers section. Additionally, if you are facing a notice that you have exceeded your ability to verify this information, you will need to change the number you’re attempting to verify.
You can also check out our INFORM: FAQ thread with common concerns and remedies.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Sports_Factory_TB,
Thank you for following up on this concern.
Changed my contact twice but still the same situation ...Do guide me as amazon didn't responded to my any case logs
As you mentioned having updated your contact information twice and still have not received a response on your cases. I have passed you concerns to the appropriate teams to continue researching this on your behalf due to my limited ability to offer additional guidance in this space.
I would suggest continuing to monitor your performance notifications for updates or resolutions for this concern.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
