Buyer claims late shipment and late delivery, but the order was shipped and delivered on time
Dear all,
Please help me to escalate the case ID 16445174071. I shipped the product on the day of the purchase, Mon Oct 7, and was delivered on Oct 11. Tracking shows that. Which means that shipment and delivery was strictly on time, the estimated delivery time period assigned by Amazon being the following: Wed, Oct 9, 2024 PDT to Fri, Oct 11, 2024 PDT.
Yet, buyer claimed that I shipped the order too late, that she wouldn't buy from me again because of that, and left me negative feedback saying exactly that. She also had opened a return, and fumed about being charged for the return shipping, which is strange, since the reason for the return is "No longer needed, too late". I tried to contact the customer for several times, offering to reimburse the return shipping cost, but to no avail.
Why buy something that you do not need, and that claim that it shipped late when it is glaringly untrue? Why leave the fraudulent feedback and not reply when a seller is willing to help even despite he is not faulty of anything? Why does the Feedback Management Team allow fraudulent feedback like that, refusing to even read any appeals?
Please please help me with this. I'm getting negative feedback for something I did not do, which is very simply to prove, and yet, I get the reply that it is not against the Policy! Since when is fraud not against the Policy?
Buyer claims late shipment and late delivery, but the order was shipped and delivered on time
Dear all,
Please help me to escalate the case ID 16445174071. I shipped the product on the day of the purchase, Mon Oct 7, and was delivered on Oct 11. Tracking shows that. Which means that shipment and delivery was strictly on time, the estimated delivery time period assigned by Amazon being the following: Wed, Oct 9, 2024 PDT to Fri, Oct 11, 2024 PDT.
Yet, buyer claimed that I shipped the order too late, that she wouldn't buy from me again because of that, and left me negative feedback saying exactly that. She also had opened a return, and fumed about being charged for the return shipping, which is strange, since the reason for the return is "No longer needed, too late". I tried to contact the customer for several times, offering to reimburse the return shipping cost, but to no avail.
Why buy something that you do not need, and that claim that it shipped late when it is glaringly untrue? Why leave the fraudulent feedback and not reply when a seller is willing to help even despite he is not faulty of anything? Why does the Feedback Management Team allow fraudulent feedback like that, refusing to even read any appeals?
Please please help me with this. I'm getting negative feedback for something I did not do, which is very simply to prove, and yet, I get the reply that it is not against the Policy! Since when is fraud not against the Policy?
8 replies
Quincy_Amazon
Hello @Seller_PvfDsU9lOwF0T
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I reviewed the order related to case and see that the order was shipped after the "ship by" date which reflects the negative feedback that was left. In this case, per the tracking number provided, the shipping label was created (meaning that you confirmed shipment) on 10/7 which is the ship by date but the carrier did not receive the product and have an initial scan until 10/8 which was after the ship-by date. To mitigate similar instances in the future, please ensure that the carrier’s first scan occurs by the expected ship-by date. I have included a help page below on handling time for your reference if needed:
Regards,
Quincy_Amazon
