Search Suppressed
This week, all of our listings have been removed from Amazon. Five of them say "Search Suppressed" for a "Missing Description" that I know was there prior to this week. Our sales have stopped completely, having not sold a thing since Friday last week. When I search for our listings, I am redirected to a competitor's listings. I am unsure what changed in the policies, but simply inputting a new description does not fix it. I have attempted this 3 times now, and after the forecasted 15 minutes of wait time, they remain search suppressed for a missing description. Even after 24 hours, they are still suppressed.
Please help me make sense of this.
Search Suppressed
This week, all of our listings have been removed from Amazon. Five of them say "Search Suppressed" for a "Missing Description" that I know was there prior to this week. Our sales have stopped completely, having not sold a thing since Friday last week. When I search for our listings, I am redirected to a competitor's listings. I am unsure what changed in the policies, but simply inputting a new description does not fix it. I have attempted this 3 times now, and after the forecasted 15 minutes of wait time, they remain search suppressed for a missing description. Even after 24 hours, they are still suppressed.
Please help me make sense of this.
4 replies
Seller_ro7hWWIqhTNxh
I don't have a solution for you (I wish I did!), but the same thing happened to me. I have submitted an updated description several times now and it never takes. I have contacted seller support. This item was selling prior to this, and I have no idea why it was supressed in the first place, and so far can't figure out how to fix this. I will be following in case anyone has any ideas!
Michelle_Amazon
Hello @Seller_hiAQrbLEqPzLz,
Michelle with Amazon here. I am sorry to hear about your listing issues. Do you have a case with Seller Support for your issue so I can take a look? If not, please start here and provide me with the case once you create it so I can review it.
Looking forward to hearing back from you!
Michelle
