Hi There

We are a Amazon seller since 2013 and we needed to change our address and instead of 80021 we input 80031 so the verification code mail might not be delivered to us, therefore I reach out after years to the Seller "NO" support to create a case so they can forward to someone who access to edit.

I know how terrible seller support was but I have never seen one that gives advices that is against the Amazon policy that can close your account. Telling me to create a new Amazon account with a new email.

Seller support have never trained for the job that is for sure..

Me

Sent at 11:28 AM

Issue: What do you need help with?

address change incorrect zip code input

What steps have you taken already?

it wont let me change the address change zip code

Amazon Support

11:28 AM

welcome to Amazon Seller Support Chat service

Me

Sent at 11:28 AM

Hello

You are now connected to Vinay from Selling Partner Support

Vinay

11:29 AM

Thank you for contacting Selling Partner Support, my name is Vinay Tiwari and I’m glad to support you today.

Vinay

11:29 AM

Please elaborate your query.

Me

Sent at 11:29 AM

I needed to change the address for our new location however when I input the new address I input 80031 instead of 80021 for the zip code

Me

Sent at 11:30 AM

it would not let me edit it now

Vinay

11:31 AM

I understand you want to change the address for your new location, however when you input the new address you input 80031 instead of 80021 for the zip

code and now the system will not let you edit it.

Vinay

11:32 AM

I will investigate your case, it may take a few minutes. I will contact you from time to time.

Me

Sent at 11:32 AM

how can we fix this? new code mail for address verification might not be delivered due to incorrect zip code

Me

Sent at 11:33 AM

thanks

Vinay

11:39 AM

This may take a few minutes, please stay connected.

Vinay

11:47 AM

I understand that you have entered the wrong zip code for the account address verification.

Me

Sent at 11:47 AM

yes

Vinay

11:51 AM

Since you have entered the wrong PIN code, the post card will go to the wrong address.

Me

Sent at 11:53 AM

zip code you mean? it will not go to a wrong address as the zip code is incorrect so

Me

Sent at 11:54 AM

you need to contact someone who has power to make edits in business team in Amazon

Vinay

11:55 AM

And if the postcard goes to the wrong address you will not be able to complete the address verification.

Me

Sent at 11:55 AM

Hey Vinay , I am an Amazon seller since 2013 so can I tell you what needs to be done since you will not have the access to

Vinay

11:55 AM

Now you can do one thing.

Me

Sent at 11:56 AM

whats that one thing?

Vinay

11:57 AM

You need to create a new account.

Vinay

11:58 AM

With a new email and phone number that you've never used on Amazon.

Me

Sent at 11:58 AM

are you joking?

Me

Sent at 11:59 AM

We are a Amazon seller since 2013 and well established account, we are only changing our address, Also you can not create new account for same business it is against the Amazon policy

Me

Sent at 11:59 AM

Let me tell you what needs to be done, you need to forward this issue someone is Amazon Business Team who has access to edit , you can not assist me

Vinay

12:00 PM

Please wait.

Me