Invoice help - invoice vs order details
Amazon keeps rejecting my invoice from my distributor because they call it an “order detail” not an “invoice.” (Their email is at the bottom.) What is the difference? Mine has all the info they require for an invoice and near the top in one of the columns is says “payment type: invoice” but the first version I sent to them also say “Order Details: ####” at the top. It includes line item, totals, my business address and name, manufacturer name, distributor letter head, distributor phone number, and on the last version I submitted by rep’s email
This was provided to me my my distributor which is a major international supplier in my industry.
I tried submitting a different version of the invoice that was what my distributor sent me to show that my credit card was charged and cleared (it’s almost the same but doesn’t have any title at the top of it. It still says “invoice” as one of the categories at the top that lists the payment. But it’s not labeled INVOICE at the top.)
Are they just rejecting them without looking at them now since the first one was titled something they don’t like? I can’t keep asking my distributor for new versions without being able to tell them what I need specifically. They’re like THAT IS OUR INVOICE!. I’ve submitted all versions they have available. They can probably type me up an invoice in a different format in word but would that even suffice? I’m afraid Amazon will just think they’re being manipulated if I keep turning in different versions, but it’s a legit distributor im getting the updated invoices from.
Email from Amazon:
-- You have provided an order detail. We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro-forma invoices, or sales quotes for approval. Provide an invoice from a manufacturer, distributor, or your supplier reflecting the itemized list of goods purchased.
The only thing that was blacked out when I submitted this was the prices. This is the latest version of the invoice I provided to them.
Invoice help - invoice vs order details
Amazon keeps rejecting my invoice from my distributor because they call it an “order detail” not an “invoice.” (Their email is at the bottom.) What is the difference? Mine has all the info they require for an invoice and near the top in one of the columns is says “payment type: invoice” but the first version I sent to them also say “Order Details: ####” at the top. It includes line item, totals, my business address and name, manufacturer name, distributor letter head, distributor phone number, and on the last version I submitted by rep’s email
This was provided to me my my distributor which is a major international supplier in my industry.
I tried submitting a different version of the invoice that was what my distributor sent me to show that my credit card was charged and cleared (it’s almost the same but doesn’t have any title at the top of it. It still says “invoice” as one of the categories at the top that lists the payment. But it’s not labeled INVOICE at the top.)
Are they just rejecting them without looking at them now since the first one was titled something they don’t like? I can’t keep asking my distributor for new versions without being able to tell them what I need specifically. They’re like THAT IS OUR INVOICE!. I’ve submitted all versions they have available. They can probably type me up an invoice in a different format in word but would that even suffice? I’m afraid Amazon will just think they’re being manipulated if I keep turning in different versions, but it’s a legit distributor im getting the updated invoices from.
Email from Amazon:
-- You have provided an order detail. We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro-forma invoices, or sales quotes for approval. Provide an invoice from a manufacturer, distributor, or your supplier reflecting the itemized list of goods purchased.
The only thing that was blacked out when I submitted this was the prices. This is the latest version of the invoice I provided to them.
30 replies
Jameson_Amazon
Hi @Seller_f97QATFxAegZw,
Thanks for reaching out about this!
I'd encourage you to take a look at Amazon's Invoice Requirements and ensure that your invoice includes all the proper information listed there.
If you continue to have any issues here after referencing that resource, please send me your Seller Support case ID and I'd be happy to take a further look into this!
Thanks again,
Jameson
Seller_kIukTwdhvntAp
We all know that Amazon can be unreasonable since the BOTS simply can't do any reasoning. As a result you need to spoon feed them. It's similar to dealing with three year old spoiled brats at times.
Have you tried sending the invoice with either highlighted or ARROWS showing the words?
Seller_JELEnXFOrnw4L
I have 2 issues with the documents you provided Amazon.
1. An invoice is a document that has a certain format...one of the important things is the name of the document..INVOICE. I don't know who this supplier is, but it's very uncommon that he can't provide a document with the title INVOICE.
2. Amazon may suspect that you provide altered documents...
You face this issue for a few days at least....
So, how the invoice date is May 17? The dates should be PRIOR to the first date you were contacted by Amazon to provide the invoice.
Seller_4zBzdtgCyS9EI
what you got there is a "credit card payment confirmation"
What you do NOT have, is a commercial invoice that shows shipment information, Or
• terms of sale (net30/net60/cash..)
• must be by the brand itself or a brand authorized distributor ,
• a COMPLETED transaction ( order shipped),
• suppliers full name and contact details, (e-mail, phone or both)
SAMPLE
Seller_4zBzdtgCyS9EI
As @Seller_I2VicKYwfCNhgstated, this means NOTHING. The receipt you got is not a suppliers invoice. Sounds like a backdoor "distributor". Go to your brand's website and find the wholesaler agreement. If you cannot find it, call them and ask if that distributor is authorized and if YOU are authorized to sell their stuff on Amazon.
Amazon will suspend your account if you are not brand authorized to list their stuff on Amazon....
that "invoice" is fishy...
Seller_TvaTXH61RRGLO
Most of the suppliers everywhere give you a document named "invoice" You have a retail receipt, not a wholesale invoice.
Amazon told you everything there. And you got too much info they used to not give an explanation why they refuse invoices.
On the other hand if your "distributor" will provide you with a Word document that will be named "invoice" Amazon will reject it as a distributor that will do that is not a distributor.
Seller_E8mL3eW2WFX39
This will work if you also include a sales order , ask the manufacturer for a sales order and the invoice. The SKU should match the product you wish to list. If they have a MPN or UPC that would be helpful too but as long as the SKU matches. Our invoices include this information, and a PO#. Don't sweat, look we are a manufacture but I have to " purchase" our products from our own company to sell here lol so I get it . Annoying.
Seller_9Uf78DYSZ2lcW
I realize that you asked a very specific question and were hoping for a very specific answer (how to have the Invoice formatted in order to let you get Ungated.)
BUT... Others here have already pointed out that getting Ungated in a brand/category without making sure you have Specific Permission from the Brand to sell their products ON AMAZON could well cause you no end of issues later if you were to manage to get Ungated using the Invoice from the Distributor only. I have brands that I sell on my web site and from my farm that I am NOT allowed to sell on Amazon because those brands already have exclusive agreements with other sellers that Only certain sellers are Allowed to Sell their Stuff On Amazon. Heck there are distributors out there that have regional exclusive agreements with certain stores or they won't allow new retailers to sell Online since they already sell online themselves. There are plenty of reasons why some Brands may limit who can sell where. Sales is often more about building good relationships. You need to communicate directly with the Brand and ask them if you can sell their products on Amazon and if they say yes, ask for a Letter of Authorization to that effect so if some one comes along and hits you with IP complaints, you can show your documentation saying that you are Officially Authorized.
These recommendations are only to save you from complaining about having your Account Suspended for Counterfeit complaints later Or at least to help you be able to recover from such complaints should they happen. If all you have are receipts or order confirmations that Amazon won't accept, you could be toast here.
ungating is simply Amazon wanting to make sure you have purchased in "perhaps" wholesale quantity before they allow you to list something. Getting ungated does not protect you from IP complaints nor does it mean you have authorization from the brand since Amazon can't give you that.
SO, if you have the Official Authorization from the Brand in order (Don't simply trust the distributor's say until you have spoken to the Brand), then Carry On with your case for getting ungated.
Seller_hMIK0M9OsKb5U
They did the same to me. But first approved it and it sold out the rest of the season and then denied it a month later.
For some reason they just kept saying this major manufacturer's invoice was not acceptable when it contained all the info needed but by the time of the second denial I was already out of stock and seemed pointless to continue to fight it when I would not be getting any new stock for months and this year when I did, I just let it be on another site and it was sold and restocked and sold out again quickly with no issues and I guess no competition, LOL!
Seller_0lcPE7gkXNIAT
I noticed you blacked out Sales Tax. If you have a valid business/sales tax license there should be no tax charged from you. This purchase order indicates a retail sale.
