We lost the 'buy box' for many products
Hi Amazon Professionals,
We have been selling on Amazon for years, well aware Amazon policies and doing our best to maintain our account health. Overnight, many of our products lost their “buy box” option and for no apparent reason. And I've noticed that these products are basically in the cable category, did Amazon make any changes to the category?
Contacted seller support many times but none are able to provide solutions. Any experience sellers with this same issue, thank you for your advise!
Account Health Rating - 208
Order Defect Rate - 0%
Late Shipment Rate - 0%
Valid Tracking Rate - 100%
Thanks in advance!!!
My Case ID: 15929765971
We lost the 'buy box' for many products
Hi Amazon Professionals,
We have been selling on Amazon for years, well aware Amazon policies and doing our best to maintain our account health. Overnight, many of our products lost their “buy box” option and for no apparent reason. And I've noticed that these products are basically in the cable category, did Amazon make any changes to the category?
Contacted seller support many times but none are able to provide solutions. Any experience sellers with this same issue, thank you for your advise!
Account Health Rating - 208
Order Defect Rate - 0%
Late Shipment Rate - 0%
Valid Tracking Rate - 100%
Thanks in advance!!!
My Case ID: 15929765971
3 replies
Manny_Amazon
Hi @Seller_ihBikDuglseyy,
Thanks for posting your inquiry. To give customers the best possible shopping experience, sellers must meet performance-based requirements to be eligible to compete for Featured Offer placement. This means that not all sellers may be eligible for the Featured Offer. I won't be able to provide any details on how this selection is determined beyond the information provided in the Become the Featured Offer help page.
At this time, I have initiated an internal review of your Featured Offer Eligibility for the products mentioned in case 15929765971. I won't be able to give details on the results but I will indicate when the review is complete.
Regards,
- Manny
