Return Not Expected
I have been getting a lot of Return Not Expected lately. Customer gets refunded without having to return the product.
Some of these the return reason is item never arrived, Amazon provide the shipping, why would I have to eat it. Other items are product is damaged. Did something change with this?
Return Not Expected
I have been getting a lot of Return Not Expected lately. Customer gets refunded without having to return the product.
Some of these the return reason is item never arrived, Amazon provide the shipping, why would I have to eat it. Other items are product is damaged. Did something change with this?
6 replies
Seller_9z7K85RzAOGC9
INR Safe T Claims are not covered by Amazon. You as the seller just have to eat the loss.
NR_Amazon
@Seller_9NGwSK1rkfC8c
Do you have a recent order ID or case ID with Seller Support on any of these occurrences? I'd be happy to look further at any of those instances to determine if there are any common themes.
If you need more information about a return request from a buyer, follow these steps:
- Go to Manage Returns.
- Locate the specific return or replacement request.
- Click Contact buyer.
Some products are non-returnable, such as the following:
- Perishables
- Products that may pose potential health and safety risks once sold
- Products with shipping restrictions
- Customized products made specifically for you
- Redeemable products
- Amazon Pharmacy products
- Pet medication products
- Certain digital products
- Automobiles
- Additionally, products listed as "Final Sale" are non-returnable and non-refundable, including trading card games, specific discounted items, and items sold in the Amazon Haul store that are $3 and less.
In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, the buyer will contact Customer service for next steps.
Hope this helps!
Thank you,
NR_Amazon
