My main plant shipping season is just beginning, and just like last year several customer emails have come in, claiming UPS did not deliver. Even though the UPS driver supposedly handed it directly to the customer.

I will call it: ‘UPS shipments supposably not delivered' scam or fraud.

Here is the repeat indicator:

Two weeks after delivery customer claims package did not arrive and wants a refund. Emails are surprisingly similar.

Delivery name and contact name are different, usually delivery name is male, contact name is female. They all show delivered by UPS.

Last year I fended all these off by sending them to file an A-Z claim and all have been approved.

However, I had a case last summer where I actually created an Amazon case, that guy did about 15 orders to the same address and same delivery name with 15 different buyer names all female.

I reported him and the orders quit coming.

In any case, I have decided that with a different delivery/buyer name combination I’ll pay for a ‘signature required’ fee. Although I know the UPS drivers are guilty of faking them.

I haven’t been damaged, just concerned that eventually this will affect my 100% good standing with Amazon.

Moderators, is there a way to report my concern to Amazon? Report the emails? Thanks.