Dear Amazon Seller Support Team

We need to understand the flow of replacement order entry in B2B/B2C sales report.

As far as we can understand, replacement order ID is different from original order ID and invoice amount of replacement order is zero. So in case of Replacement, we get 2 entries in B2B/B2C sales report - 1) Sales entry with original order ID at the time of sale and 2) Free Replacement entry with replacement ID at the time of replacement. If this is correct flow, invoice amount of replacement order at ZERO is correct.

However, we see some orders where we are getting returns entries as well. In such a case, net sale value will be nil (sale positive entry and return negative entry). And because replacement has invoice value of zero, it means we have ZERO sale value.

I'm attaching two original order IDs for their replacement orders, where first order ID has only sale entry but second order ID has both sale and return entry.

CASE 1 - ONLY SALE ENTRY

Replacement order ID - 408-6433528-6677168 (SKU - RKC2003013923)

Original order ID - 171-0004414-2726747 (SKU - RKC2003013923)

CASE 2 - BOTH SALE AND RETURN ENTRY

Replacement order ID - 408-3074905-0747524 (SKU - RKC2003032631)

Original order ID - 171-0397343-1753106 (SKU- RKC2003032631)

Case 1 is correct flow. However, there are lot of entries of returns in case of replacement and hence affecting (reducing) our sale numbers. Please enlighten us if we are missing on something.

Please resolve this asap.