giving access to third party

Countries

Read-only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_wmCqlSN3N2mEb

giving access to third party

HI can anyone please help. We have some amazon issues which we are trying to get help on I have given up with months and months of seller central support and getting no where, honestly amazon should review this part of the business. that aside in order to get help we are trying to give access via email to manage permission on our account to another party, even this amazon is not helping us, we keep getting the below and its been several weeks

1. Error message is

Thank you for submitting KYC information.

Your information has been submitted and is currently under review. Once the review is complete, you will be notified with an updated status within 24 hours through an email. This process may take up to 2 weeks.

2. URL of error is below

https://sellercentral.amazon.co.uk/mario/su-kyc/sell-on-amazon-su-post-onboarding/regional/contextId/AEP3YHHJ8M35I/node/under-review/render

3. Its been several weeks this error and its not fixed this is very very urgent

we are now at the stage where stocks going to be destroyed and we cannot even change listings as everything is locked hence wanting support which we cannot do.

22 views
1 reply
Tags:Account Health, Account users, Seller Support, Suspended
00
Reply
1 reply
user profile
Sarah_Amzn

Hello @Seller_wmCqlSN3N2mEb,

I'm Sarah with Amazon and I'm happy to assist you.

Can you please share with me the case ID opened with Seller Support?

Sarah.

00
Follow this discussion to be notified about new activity