I closed my Buyer PRIME account & It Impacted my SELLER account. THE STORE IS ACTIVE & FUNCTIONING, But cant log into seller central. STates "EMAIL DOES NOT EXIST.
I requested to close my BUSINESS PRIME account., was the same email as my AMAZON SELLER account.
Though it should not have impacted my sller account, it did. NOW My store is active (Both FBA & FBM merch) and I cannot access seller central. When I try to log in it states "EMAIL DOES NOT EXIST"
Everyday for literally the PAST MONTH, I have tried contacting Amazon via phone, email, chat and case after case after case.
I get irrelevant answers that range from "here is your password reset" to "We are transferring this to a different department that will contact you"
Of course the responses and the resolution NEVER happen.
Meanwhile I have FBM orders I cannot fulfull.
I'm getting deposits every two weeks that I cannot see the purchases
Chargeback Claims I cannot respond to.
Returns I cannot process.
I had to create an entirely different amazon seller account with the same exact information s the first, JUST TO CALL Amazon.
Of course this also didn't resolve the issue, the non resolution continues and the CALL ME NOW button on seller support is a constant loop of "INTERNAL FAILURE. SPRRY WE ARE UNABLE TO PROCESS YOUR REQUEST. TRY AGAIN"
ITS BEEN A MONTH, I have opened ten cases, nobody helps. How is this possible??
I closed my Buyer PRIME account & It Impacted my SELLER account. THE STORE IS ACTIVE & FUNCTIONING, But cant log into seller central. STates "EMAIL DOES NOT EXIST.
I requested to close my BUSINESS PRIME account., was the same email as my AMAZON SELLER account.
Though it should not have impacted my sller account, it did. NOW My store is active (Both FBA & FBM merch) and I cannot access seller central. When I try to log in it states "EMAIL DOES NOT EXIST"
Everyday for literally the PAST MONTH, I have tried contacting Amazon via phone, email, chat and case after case after case.
I get irrelevant answers that range from "here is your password reset" to "We are transferring this to a different department that will contact you"
Of course the responses and the resolution NEVER happen.
Meanwhile I have FBM orders I cannot fulfull.
I'm getting deposits every two weeks that I cannot see the purchases
Chargeback Claims I cannot respond to.
Returns I cannot process.
I had to create an entirely different amazon seller account with the same exact information s the first, JUST TO CALL Amazon.
Of course this also didn't resolve the issue, the non resolution continues and the CALL ME NOW button on seller support is a constant loop of "INTERNAL FAILURE. SPRRY WE ARE UNABLE TO PROCESS YOUR REQUEST. TRY AGAIN"
ITS BEEN A MONTH, I have opened ten cases, nobody helps. How is this possible??
3 replies
Josh_Amazon
Hello @Seller_JbM110jF0ZbWw,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh