Customer Non-Receipt of Parcel Complaint – Order 404-6632060-8761135
Dear Amazon Team,
Order 404-6632060-8761135 was dispatched on 17-07-2025. As per Amazon tracking, it shows delivered, but the customer has informed us that they have not received the parcel.
Kindly check and assist in resolving this issue.
Customer Non-Receipt of Parcel Complaint – Order 404-6632060-8761135
Dear Amazon Team,
Order 404-6632060-8761135 was dispatched on 17-07-2025. As per Amazon tracking, it shows delivered, but the customer has informed us that they have not received the parcel.
Kindly check and assist in resolving this issue.
1 reply
Rachelle_Amazon
Hi @Seller_M1Ta7YVuc526b,
I did have a look at your order. You have handled the incoming message on time and there is no claim associated with the order where I could try to help out.
I do see there are customer returns in process. Looks like a normal order processing to me, therefore there is currently no action I can take.
Let me know if you get in troubles with the order and I will check it again.
Best Regards
Rachelle
