UPS labels printing with incorrect weights??
I have been noticing that the UPS discounts from amazon are now gone, and now it looks like when I enter the dimentions of a box of something small that might weigh 5-lbs when I click to print the label comes out as 3-lbs or 2-lbs ??? What is going on? Has Amazon changed the settings on Fulfill by Seller to dimensional weights now? because almost ever label I print has the incorrect weight on UPS now?
UPS labels printing with incorrect weights??
I have been noticing that the UPS discounts from amazon are now gone, and now it looks like when I enter the dimentions of a box of something small that might weigh 5-lbs when I click to print the label comes out as 3-lbs or 2-lbs ??? What is going on? Has Amazon changed the settings on Fulfill by Seller to dimensional weights now? because almost ever label I print has the incorrect weight on UPS now?
4 replies
Seller_CVFHhedDuSeYu
I am not sure, but I noticed the same thing. Hopefully someone can shed some light on this? I hope it doesn't end up in shipping adjustments..
Here is an example:
Seller_aw7p8LX3FsYPz
Here is an example just printed this morning, I plugged in 5-lbs and the label prints as 2-lbs, see attached screenshot.
TaylorR_Amazon
Hello @Seller_aw7p8LX3FsYPz and @Seller_CVFHhedDuSeYu, thank you for sharing this with the forums. This is an issue that popped up about a month ago. A colleague of mine addressed it in another thread.
This is a label configuration issue. The labels are incorrectly listing the dimensional weight on the label. Our team is working to correct the configuration.
Please note that the correct dimensions and actual weight are being transmitted to UPS. The incorrect weight value displaying on the label will not impact UPS invoicing.
Please let me know if you have additional questions. We will continue to look into this.
