CANCEL OF PENDING ORDER
Hi, I am amazon FBA seller. Some buyer has purchased product from my account ----but buyer not done complete payment and order still pending. Buyer ordered at 5 months ago
2/6/2023
10:01 AM PST
I can't cancel the order and amazon is not taking any action. please I need help from my forum friend-- how to cancel this order so that I can sell products to another seller.
CANCEL OF PENDING ORDER
Hi, I am amazon FBA seller. Some buyer has purchased product from my account ----but buyer not done complete payment and order still pending. Buyer ordered at 5 months ago
2/6/2023
10:01 AM PST
I can't cancel the order and amazon is not taking any action. please I need help from my forum friend-- how to cancel this order so that I can sell products to another seller.
8 replies
Seller_kIukTwdhvntAp
That is an extremely long time even for AMAZON.
The only times I have had success with cancelling pending orders was when I opened a case and had it escalated.
Hopefully an Amazon Supervisor would realize that is a ridiculous amount of time UNLESS that time stamp is using the EUROPEAN system and the buyer is international -- 2 JUNE 2023 instead of US standard FEBRUARY 6 2023.
I'm going to go with international and June 2 for the real order date!
TaylorR_Amazon
Hi @Seller_cHO8yn5zpaZRo, I'm happy to help you out here. If you have opened a case with Seller Support, may I have the case ID?
