Amazon advertising
Amazon suspended my advertising account due to billing issue when i have no unpaid invoices, is this normal ?
Amazon advertising
Amazon suspended my advertising account due to billing issue when i have no unpaid invoices, is this normal ?
4 replies
Tatiana_Amazon
Hello @Seller_W7qE3h0zqspws,
Thank you for bringing this issue to the forums.
Currently, your account is not in compliance with Amazon Ads Policies and/or Terms & Conditions, and cannot be reinstated at this time. Your Amazon Ads account has been suspended and your campaigns have been paused.
Amazon commits to create a safe and positive experience for customers and advertisers. We consistently monitor and investigate accounts to ensure compliance with our policies and Amazon Advertising Terms and Conditions.
Please follow the suggestions below to potentially become eligible to advertise:
- Ensure your products have enough inventory. Review your inventory reports and status frequently.
- Check your payment methods regularly and avoid any suspicious payment activity.
- Avoid having any unpaid balances or past due invoices as this may contribute to your suspension.
- Review your Account Health reports to ensure your Selling accounts adheres to the performance targets and policies required to sell on Amazon.
Remember, all aspects of your seller account must be in good standing to remain eligible for Amazon Ads. For more information, please review the eligibility requirements for Sponsored Products and Sponsored Brands.
Tatiana