HOW CAN I DO FOR: we received a report from a rights owner alleging that the product or product packaging on the listing may infringe the rights owner’s copyright.
Why did this happen?
We received a report from a rights owner alleging that one or more of your listings may be infringing the intellectual property rights of others. Listing content infringing on the intellectual property of others is against our policies:
https://sellercentral.amazon.com/gp/help/521
We’re here to help.
If you need help understanding how your listings may infringe the intellectual property rights of others, please visit the Intellectual Property Policy page in Seller Central Help:
https://sellercentral.amazon.com/gp/help/external/201361070
Have your listings been removed in error?
If you believe the product detail page for the ASIN below does not infringe on the copyright of others, you may submit an explanation. Please provide any one of the below documents to support your explanation of non-infringement:
-- A letter of authorization or a licensing agreement from the rights owner demonstrating that you possess the right to use the copyrighted content claimed. External links are not accepted. You can find the contact information of the rights owner at the bottom of this message. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
-- An invoice directly from the rights owner to indicate that your products are original and are purchased from the rights owner directly. You can find the contact information of the rights owner at the bottom of this message.
Alternatively, if you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask them to submit a retraction of this notice. We may only accept retractions that the rights owner submits to us directly. We do not accept forwarded or attached retractions.
These are the rights owner’s contact details:
-- Stephen M. Doniger
How do I submit this information?
Go to Received Intellectual Property Complaints under the Product Policy Compliance section in Account Health:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa
Locate the deactivation record for this product listing. Click on the Appeal button next to the listing deactivation record. Dispute the violation by submitting a DMCA counter-notice (https://sellercentral.amazon.com/gp/help/G202017130) from the Explanation link located below the appeal form.
What happens if I do not provide the requested information?
If we do not receive a response, the listing will remain deactivated. The violation record will remain on your Account Health page for up to 180 days after the listing was deactivated or until the violation is successfully disputed. Deleting your listing on this ASIN does not sufficiently address the reason for the violation and will not result in its removal from your Account Health page. Leaving this and other listing violations unaddressed may result in account deactivation.
3 replies
Seller_z3XfkorVSmnEY
You can follow the directions in the notice and contact the rights owner and provide Amazon with a letter of authorization.
Seller_kIukTwdhvntAp
First questions always involve these two--
Are you authorized IN WRITING by the BRAND to sell their items on Amazon? That means from the BRAND.
Where are you sourcing your products? Are you buying direct from the brand or through an AUTHORIZED wholesale source?
And then -- Did you design your own products and 'borrow' some parts of a different brand?
Sandy_Amazon
Hi @Seller_zsOLerrvIwr8u
My name is Sandy from the Community manager team here on forum.
It can be overwhelming when you receive a IP claim. I have outlined the steps you need to take in this article here: How to respond to an Intellectual Property violation
It also includes some common mistakes sellers make when they appeal. Good luck on the appeal.
Best,
Sandy
