Account re-verification
We've been asked by Amazon to re-verify our account before June. The first stage of the process was to enter our Business Information, and verify our telephone through a PIN sent either through SMS or Call.
The PIN never came through when I entered by cellphone number. Tried my other cell number and didn't work either. No SMS received.
Selecting the "Call" option, but got an error message "Called too early". What does "called too early" mean? It's the middle of the afternoon here in Taiwan, so it's not so "early"??
Can someone help with how to get the phone number verified?
Account re-verification
We've been asked by Amazon to re-verify our account before June. The first stage of the process was to enter our Business Information, and verify our telephone through a PIN sent either through SMS or Call.
The PIN never came through when I entered by cellphone number. Tried my other cell number and didn't work either. No SMS received.
Selecting the "Call" option, but got an error message "Called too early". What does "called too early" mean? It's the middle of the afternoon here in Taiwan, so it's not so "early"??
Can someone help with how to get the phone number verified?
22 replies
Seller_aV1Bh32hE0KND
Check under your Account Preferences_Notifications that your Prime Notification cell phone number is correct.
According to other sellers' posts, the Call option does not work.
Cooper_Amazon
Good Evening @Seller_EJa9Gkb2ZRwhu , as Medic mentioned above, please ensure the proper formatting of your phone number is on the account. There should be a "+" symbol and then your country code:
"phone-number displayed has the format of: +country code xxxxxxx"
Please let us know if you have any additional questions or concerns regarding reverification that we can answer. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. Have a great night. ~ Cooper_Amazon
Seller_Fd5G8uQmFXzDt
Hey! I have been facing the same issue with re-verification.Please let me know if you managed to find any solution to it? Thank you!
