WHAT'S going on? Charged with Late Shipping when I shipped correctly.
Out of nowhere, I was charged with a Late Shipment yesterday on an order that was made on Tuesday, September 3, at 7 pm. I accessed the item at 10 am yesterday, September 5, to print out the shipping page and all was normal - two day shipping like I have always had. I went to Confirm Shipment yesterday, September 5, at 6 pm and found two bands across my confirmation page showing "Late Shipment" and stating if I didn't ship before September 15, the order would automatically be cancelled.
I checked my Amazon Shipping Settings - under "One Day Shipping" the answer is NO.
This morning, my Health Page shows Late Shipping for this item.
What's going on?
WHAT'S going on? Charged with Late Shipping when I shipped correctly.
Out of nowhere, I was charged with a Late Shipment yesterday on an order that was made on Tuesday, September 3, at 7 pm. I accessed the item at 10 am yesterday, September 5, to print out the shipping page and all was normal - two day shipping like I have always had. I went to Confirm Shipment yesterday, September 5, at 6 pm and found two bands across my confirmation page showing "Late Shipment" and stating if I didn't ship before September 15, the order would automatically be cancelled.
I checked my Amazon Shipping Settings - under "One Day Shipping" the answer is NO.
This morning, my Health Page shows Late Shipping for this item.
What's going on?
4 replies
Seller_OvL8C4BJWiuS9
What is the Handling time (default vs shipping settings)?
Jameson_Amazon
Hi @Seller_8cIsVssvO29X6,
Thank you for reaching out about this!
When you have a moment, can you please send me your case IDs for this situation? I'd love to take a further look into those cases to better determine what may be going on here.
Thanks again,
Jameson
