FBA shipment delivered but Amazon can't locate it
Hello,
I have an issue with FBA shipment. By carrier records it is shown as delivered, but on Amazon sellercentral account it is shown as shipped. DHL delivered the boxes and POD is available - I got persons name who signed once boxes were delivered.
How can I locate my boxes and what is the procedure, to find the "delivered" boxes.
I have contacted SS, but they give me replies, which doesn't help me at all.
Can someone please guide me with correct actions? Because it's my first FBA shipment and never experienced something like that.
FBA shipment delivered but Amazon can't locate it
Hello,
I have an issue with FBA shipment. By carrier records it is shown as delivered, but on Amazon sellercentral account it is shown as shipped. DHL delivered the boxes and POD is available - I got persons name who signed once boxes were delivered.
How can I locate my boxes and what is the procedure, to find the "delivered" boxes.
I have contacted SS, but they give me replies, which doesn't help me at all.
Can someone please guide me with correct actions? Because it's my first FBA shipment and never experienced something like that.
1 reply
KJ_Amazon
What to do if you have a lost or delayed FBA Shipment
Hello @Seller_IWghx4RYA56vi. TaylorR put together the above guide for situations like the one you are experiencing.
"After we have confirmed receipt of all units, or your shipment has been open for more than 90 days, the status will change to “closed.” Around this time, if there were any quantity discrepancies, you can request investigation and reconcile your shipment. On the help page linked, you can check if your shipment is eligible for investigation. This is also available on the Contents tab of the Shipment summary page."
You can also review the FBA inventory reimbursement policy: Shipment to Amazon claims help page for more details.
