Courier lost my inventory in-transit to Amazon. Why can't Amazon file a claim on behalf of sellers?
I am sure this happens all the time. Surely there must be a mechanism to resolve issues like this?
I purchase shipping via FBA to ship to Amazon. UPS loses the boxes and does nothing. I reach out to Amazon and their canned response is: "When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review."
Well, you can't count something that isn't there can you? All I am asking is for Amazon to file a claim with UPS, because I am not the payor, Amazon is the payor. So I can't file a claim directly with UPS. Why does Amazon make this so difficult? All the time resources spent with seller support could be saved if they’d put a claim mechanism in place. I want my money back for the lost items and shipping cost.
Here is my case ID: 17615273651
Courier lost my inventory in-transit to Amazon. Why can't Amazon file a claim on behalf of sellers?
I am sure this happens all the time. Surely there must be a mechanism to resolve issues like this?
I purchase shipping via FBA to ship to Amazon. UPS loses the boxes and does nothing. I reach out to Amazon and their canned response is: "When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review."
Well, you can't count something that isn't there can you? All I am asking is for Amazon to file a claim with UPS, because I am not the payor, Amazon is the payor. So I can't file a claim directly with UPS. Why does Amazon make this so difficult? All the time resources spent with seller support could be saved if they’d put a claim mechanism in place. I want my money back for the lost items and shipping cost.
Here is my case ID: 17615273651
6 replies
Seller_2WkafrSEh2rZ0
What's the current status of your FBA shipment? You should be able to reconcile it after it is closed
KJ_Amazon
I asked our partner team to review that Case ID and determine what next steps are available to you to dispute the decision you received.
I also recommend reviewing the Reconcile your shipment help page to check if there are steps listed there you can still take.
KJ_Amazon
